Truely's Hassle-Free Refunds: We've Got Your Back

We get it—plans change, devices can surprise you, or sometimes things just don’t work out. That’s why Truely’s refund policy is designed to be as simple and flexible as the rest of our services. Let’s break it down for you:

Changed Your Mind? No Problem!

If your travel plans take a turn and you no longer need your eSIM, we’ll issue a full refund straight to your original payment method. Want a little extra? Opt for Truely Coins instead and get 5% more—perfect for your next adventure.

Conditions:

• The eSIM hasn’t been installed or used.
• You bought it directly from us.
• Your purchase is within the last six months (180 days).

If you’ve already installed it, don’t worry—we’ll review your case and find a solution tailored to you.

Connectivity Issues? We’ll Make It Right.

If your eSIM isn’t working due to a Truely-related issue or network problems at your destination, we’ll jump into action.

What to do:

• Contact our 24/7 support team the moment you notice an issue (not after your trip).

Our top priority is to fix the problem quickly so you can stay connected. If we can’t resolve it in time, rest assured—we’ll work out a fair compensation.

Compatibility Issues? We’ve Got You.

Accidentally purchased an eSIM for a device that doesn’t support it? No worries. Use our Compatibility Checker before installing, but if things slip through the cracks, we’ll refund you in full.

Conditions:

• The QR code or manual details haven’t been used.
• No data has been consumed.
• Your purchase is less than six months old.
• Provide proof of your device’s incompatibility or carrier lock.

Just reach out to our support team at [email protected] or via WhatsApp at +447520690031, and we’ll get it sorted.

Let’s Keep It Simple.

For a hassle-free refund process, please provide your: 

1. Email/Order Number
2. ICCD Number
3. Details of the data plan you wish to refund
4. Reason for refund request

At Truely, our goal is to make travel effortless—refunds included. So, if something’s not right, we’ll work with you to fix it. Adventure awaits, stress-free!