At Truely, your satisfaction is our priority. Whether you've changed your mind, faced connectivity issues, or have an incompatible device, our straightforward refund policy is designed to help you with minimal red tape.
If your plans have changed and you no longer need the data plan you purchased, we will provide a full refund credited back to your original payment method.
Conditions:
If the eSIM has already been installed or utilised, we will review your individual case to provide a more tailored solution.
In cases when your eSIM doesn’t work due to an issue related to Truely, or the network in your destination.
Conditions:
Our primary goal is to provide you with seamless connectivity during your travels, and we prioritise resolving your issue as soon as possible. If we are unable to resolve your issue within an acceptable time frame, rest assured that we will look for a suitable solution to compensate you for the inconvenience.
If you purchase a Truely eSIM, and it turns out that it’s incompatible with your device, we will provide you with a full refund.
Please note that Truely provides aCompatibility Checkeron both the app and the website to see if your devices support eSIMs before installation.
Conditions:
If you meet these conditions, please contact our support team to process your refund.