An eSIM, or embedded SIM, is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It is embedded directly into your device, meaning you can easily switch between different carriers and plans without changing physical SIM cards.

This technology provides flexibility and convenience, allowing you to store multiple eSIM profiles in one device. With Truely’s Switchless™ technology, you can automatically connect to the best available networks wherever you travel.

We recommend buying a Truely eSIM early if possible. While you can purchase an eSIM anytime and anywhere, it’s advisable to get one earlier to avoid scrambling for an internet connection when you arrive at your destination.

Don’t worry—your data plan will not activate the moment you buy it. For instance, if you purchased a 30-day data plan today, the 30-day countdown will not begin until you connect to a mobile network in your destination. In other words, your plan will activate only when you've arrived. For a completely seamless experience, buy and install an eSIM a few days to a week before your departure. This will let you connect to the internet as soon as your plane lands.

Activating your Truely eSIM is simple. Once you purchase a plan, you'll receive a QR code via email. Scan the QR code with your phone's camera or through your device’s eSIM setup process. Follow the on-screen instructions to complete the activation. It takes anywhere from a few seconds to a few minutes to activate.

Truely eSIMs are compatible with most modern smartphones, including the latest models from Apple, Samsung, Google, and other major brands. To check if your phone is compatible, you can refer to our compatibility list. You can also check your device’s specifications to see if it supports eSIM functionality.

For a quick way to confirm compatibility, dial *#06# on your device. If it supports eSIMs, your eSIM unique identification number (EID) should appear. 

Truely offers data plans for 200+ destinations and regions worldwide. We currently offer 1GB, 3GB, 5GB, 10GB, and 20GB plans, all valid for 30 days. We designed our plans to suit the diverse needs of travelers, providing options for budget travelers with light data requirements as well as heavy data users.

As an option, you can also upgrade to Unlimited Validity, which removes your plan's expiration date, giving you even more flexibility and the option to continue using the same plan for your future trips. 

You can view our data plans by visiting the destination page of the location where you plan to use our eSIMs. Here are the locations we currently support.

Yes, you can use a Truely eSIM alongside your physical SIM card. Most eSIM-compatible phones support dual SIM functionality, allowing you to have both a physical SIM and an eSIM active simultaneously. This feature is particularly useful for managing personal and business numbers or for using a local SIM while traveling internationally.

Managing your Truely eSIM data plan is easy. You can monitor your data usage and top up or extend your plan through our mobile app or website. If your data plan expires or you exceed your data limit, you can quickly purchase additional data or a new plan to ensure uninterrupted service. Detailed instructions and options are available in your account dashboard.

Yes. We have a dedicated 24/7 customer support team to help if you encounter any issues with your Truely eSIM. You can reach out to us via email, live chat on our website, or WhatsApp. Our support team can assist with activation problems, plan management, technical issues, and any other questions you may have.

You can also access our Help Center for comprehensive guides to troubleshooting common issues.