How to Transfer an eSIM to a New Phone

Upgrading to a new phone shouldn't mean a hassle with transferring your number. That's where eSIM technology comes in. eSIMs are virtual SIM cards that let you activate cellular plans without a physical card.

Plus, they offer easy activation, carrier switching without swapping cards, and even free up space for other hardware components in your phone. But how do you transfer your eSIM between devices?

Before you begin

A little preparation goes a long way to guarantee a successful process. Here are some things to check before you begin the process to ensure a smooth and successful transfer.

Confirm eSIM compatibility

Transferring an eSIM to a new phone requires eSIM compatibility on both devices. To confirm eSIM support, check your new phone's specifications on the manufacturer's website or user manual. Additionally, ensure your phone's operating system is up-to-date. Software updates often include improvements to eSIM functionality.

Verify carrier support

Not all carriers offer eSIM services; support can vary depending on your region and plan. Visit your carrier's website or contact customer service to confirm eSIM support for your old and new devices. Verifying carrier compatibility upfront avoids service interruptions during the transfer process.

Backup your data

Before transferring your eSIM, create a backup of your phone's data. This includes contacts, messages, photos, and any other important information. Cloud storage services like Google Drive or iCloud are excellent options. Your device manufacturer might also offer backup solutions. A backup ensures you keep critical information if anything unexpected occurs during the transfer.

Transferring your eSIM to a new phone

Moving your eSIM to a new phone is easy. Deactivate the eSIM on your old device and activate it on your new one. The process differs slightly for iPhones and Androids, with options for using a QR code or manual entry for deactivation and activation. Follow these instructions to ensure a smooth data transfer and keep your service running flawlessly on your new device.

Part 1: Deactivating the eSIM on your old phone

The exact steps for deactivating your eSIM vary slightly depending on your phone model and operating system. However, the general process remains similar across most devices. Here are general guidelines:

For iPhones

1. Open the Settings app on your iPhone.
2. Tap on Cellular or Mobile Data depending on your region.
3. Find and select the eSIM plan you want to remove.
4. Tap Remove Cellular Plan to deactivate the eSIM. Confirm your choice if prompted.

For Android phones

1. Access the Settings app on your Android device.
2. Tap Network & Internet or Connections.
3. Choose Mobile Network or SIM cards.
4. Find and select the eSIM you wish to deactivate.
5. Tap Remove or Delete to deactivate the eSIM. Confirm if prompted.

Part 2: Activating the eSIM on your new phone

There are two primary ways to activate your eSIM on your new phone. You can do it with a QR code or by manually entering details. Follow these instructions to quickly set up your eSIM and stay connected on your new device:

For iPhones:

Method 1: Using a QR code

1. Contact your carrier customer support or access your online account to request an eSIM activation QR code.
2. Navigate to the Settings app on your new iPhone.
3. Look for an option like Add Cellular Plan or Add Mobile Plan.
4. Choose the option to scan the QR code.
5. Use your new phone's camera to scan the QR code provided by your eSIM provider.
6. Follow any on-screen instructions to complete the activation process.

Method 2: Manual activation

If a QR code isn't available, you can activate your eSIM through the following steps.

1. In your new phone's Cellular or Mobile Network settings, choose Add Cellular Plan or Add Mobile Plan.
2. If you don't have a QR code, select Enter Details Manually and input the necessary information provided by your carrier, such as the confirmation code (if applicable).

For Android phones

Method 1: Using a QR code

1. Access the Settings app on your new Android device.
2. Tap Network & Internet or Connections.
3. Select Add eSIM or Add Mobile Plan.
4. Use the camera to scan the QR code from your carrier.
5. Follow the on-screen instructions to activate the eSIM.

Method 2: Manual activation

1. Open the Settings app.
2. Tap Network & Internet or Connections.
3. Select Add eSIM or Add Mobile Plan.
4. Choose the option to enter details manually and input the information provided by your carrier.
5. Follow any remaining prompts to complete the activation.

Troubleshooting common eSIM transfer issues

Transferring an eSIM is generally a straightforward process. However, occasional glitches can occur. Here are some common issues you might encounter and how to troubleshoot them:

• Error message during QR code scan: Double-check that you're scanning the correct QR code. Remove obstructions blocking the camera lens and check that the lighting is adequate.
• Activation code not working: Verify that you've entered the activation code correctly, including any uppercase/lowercase letters and special characters. If unsure, request a new code from the eSIM provider's customer support.
• Cellular service not working after activation: If your new phone shows an active eSIM but you're not receiving cellular service, try restarting your device. Sometimes, a simple reboot can resolve connectivity issues.
• Unable to locate the eSIM settings on your new phone: Check your phone's user manual or manufacturer's website for specific instructions on accessing eSIM settings. Search for keywords like ‘cellular plan,’ ‘mobile network,’ or ‘add eSIM.’

If you've tried the troubleshooting tips above and are still encountering problems, we recommend contacting your eSIM provider’s customer support.

Benefits of switching to an eSIM card

eSIM offers several advantages over traditional physical SIM cards, such as:

• Simplified setup: No need to wait for a physical SIM card to arrive in the mail. Activate your eSIM instantly using a QR code or manual details.
• Environmental friendliness: eSIMs eliminate the need for plastic SIM cards, reducing environmental impact.
• Improved security: Because of their digital nature, eSIMs are more tamper-proof than physical SIM cards. They offer better protection against unauthorised access.
• Flexibility and convenience: With eSIM functionality, you can easily switch between multiple plans or carriers using a single device. No more juggling physical SIM cards.

When you decide to switch to an eSIM, choose a trusted provider like Truely. Truely offers flexible plans for over 200 worldwide locations, ensuring you get reliable speeds and uninterrupted coverage whether for travelling or work.

Conclusion

With your eSIM successfully transferred, you're now set to enjoy the seamless connectivity it offers. Remember to check your device settings to ensure your cellular network is activated and running smoothly. If you're encountering any issues, most providers offer robust online support and troubleshooting guides, so you can get back on track without a hitch.

Download any essential apps you need, set up your email, and maybe even personalize your home screen to reflect your style. Your new phone is more than just a communication tool—it's a gateway to endless possibilities. Enjoy the convenience and flexibility of your eSIM and get ready to make the most out of your smart device.

Frequently asked questions

Do I need a new phone plan to switch to Truely eSIM?

No, you can transfer your existing Truely mobile plan to your new eSIM-compatible phone.

How long does it take to transfer my eSIM?

The transfer process is usually quick and can be completed in a few minutes.

What happens to my old SIM card after switching to eSIM?

You can keep your old SIM card for safekeeping or contact your carrier for proper disposal instructions.