Fixing a Phone Where You Could Not Activate Cellular Data Network

Published: 20 April 2024

Have you ever tried to send a message or make a call only to find out that your phone isn’t connected to a cellular data network? Frustrating, right? Being connected is important in our daily lives, whether it's for chatting with friends or checking the latest online news. When our phones don't connect, it feels like we're missing out on something big. 

This blog post is here to help you figure out why your phone could not activate the cellular data network and how to fix it. It will share insights on how to get your phone back on track and stay connected to the world around you.

Why You Could Not Activate Cellular Data Network: Common Causes and Troubleshooting

One of the most common but perplexing issues you might face with your smartphone is when it doesn't activate the cellular data network. This can be due to various factors ranging from simple to complex. But there is a solution to every problem. Below are some of the most common causes and their easy solutions. As a user, you need to understand what could be hindering your phone's connectivity. This will allow you to troubleshoot effectively and resolve the issue so you can stay connected.

Preliminary Checks

Before diving into more complex fixes, there are some quick checks you can do to see if the problem is an easy fix. Doing these first will save you time and effort in the long run. Here are three things to check before moving on:

  • Make sure your phone isn't in Airplane mode.
  • Look at the signal bars to see if you have a strong connection.
  • Check with your carrier to make sure your data plan is active.

By following these three steps, you can quickly rule out some of the most common reasons for a deactivated data network. If none of these seem to be the issue, it's time to dig deeper.

Carrier Settings Update Required

Sometimes, your phone needs a little update to keep up with your carrier's network. This is like ensuring your phone and the network speak the same language. This can happen when you switch carriers or when your current carrier makes updates to their network.

So, check for updates in your phone's settings. If there's an update, go ahead and install it. You should see the option for carrier settings updates under Settings > General > About. If your phone is an iPhone, you'll need to connect it to Wi-Fi or a computer with iTunes to install the update.

Outdated System Software

Old software can cause many issues, and this may include not being able to connect to your cellular data. This can happen when you haven't updated your phone in a while or if you have automatic updates turned off. The process of updating your system's software may vary depending on the type of phone you have. Generally, it can be done by following these three steps:

  •  Go to Settings > General > Software Update (iPhone) or Settings > System > Advanced > System Update (Android).
  • If there's an update available, click on "Install" and wait for it to complete.
  • Once installed, restart your phone and check if the issue is resolved.

Updating your system software is essential for the smooth functioning of your phone. It ensures that you have the latest features and bug fixes. Make sure to schedule regular updates or turn on automatic updates to avoid any connectivity issues.

SIM Card Issues

Sometimes, the SIM card, which connects your phone to the network, might not be sitting right or could be outdated. This can happen if you've recently switched to a new SIM card or if your current one is damaged. To check for this issue, try removing and reinserting the SIM card.

If that doesn't work, try using a different SIM card to see if the issue is resolved. You can also try using your SIM card on another phone to see if it works. If it does, then the issue is likely with your phone's SIM card slot and may require professional assistance.

But if you need a new SIM card, consider switching to an eSIM. eSIMs eliminate the need for a physical SIM card. They are also much more convenient to use if you frequently switch carriers or travel internationally. Brands like Truely offer seamless eSIM solutions for all your connectivity needs.

Truely is a global eSIM service provider that offers hassle-free connectivity with its app. With Truely, you can instantly download and activate an eSIM plan on your phone without switching out SIM cards physically. This eliminates the risk of damaging your SIM card or losing it while travelling. Plus, with flexible plans and coverage in over 200 countries, you'll never have to worry about being disconnected from the world.

Network Coverage Limitations

Maybe you're just in a spot where your carrier's network can't reach. This can happen in rural or remote areas or even in some buildings where the signal has difficulty passing through. In this case, you might just need to move around until you find a spot with better coverage.

You might also need to reset your network settings if you've switched networks recently. This can be done by following these three steps:

  • Go to Settings > General > Reset (iPhone) or Settings > System > Advanced > Reset Options (Android).
  • Select "Reset Network Settings".
  • Enter your passcode if prompted, then click on "Reset Network Settings" again.

This will reset all network settings to their default and should resolve any network coverage limitations. If not, it's best to contact your carrier for further assistance. Just make sure you prepare your phone's IMEI number and account information beforehand, which can be found in the phone's settings or under the battery. 

Other Things You Can Do

Sometimes, the fixes above might not solve the problem. But don't give up. There are still other things you can try to get your phone's cellular data working:

Purchase an eSIM

We mentioned briefly above how eSIMs can be a lifesaver when it comes to connectivity issues. But what we didn't mention is that eSIMs can also provide a solution when your phone's physical SIM card slot is damaged or inaccessible. By downloading Truely's eSIM's easy-to-use app, you'll always have a backup plan for staying connected.

Their app is available on App Store and Google Play, making it easy to download and activate your eSIM plan. They also offer multi-profile plans, so you can switch between different carriers or countries without any hassle. With Truely eSIM, you'll never have to worry about being disconnected again.

Checking APN Settings

APN stands for Access Point Name. It's how your phone connects to the internet over the cellular network. In some cases, your APN settings might be incorrect or missing, causing issues with connecting to the cellular data network like PDP authentication failure.

If your data's acting up, checking and resetting these settings in your phone's network options can help. You can do this by going to Settings > Network & Internet > Mobile Network > Advanced (Android) or Settings > Cellular Data Options > Cellular Data Network (iPhone). Make sure the APN settings match those provided by your carrier. If not, update them and see if that fixes the issue.

Factoring in Physical Damage or Software Bugs

Cracks, water damage, or other physical harm to your phone can affect connectivity. If you've recently dropped your phone or exposed it to water, this could be the cause of your connectivity issues. In this case, getting your phone repaired or replaced may be necessary.

Software bugs can also play a role in connectivity issues. If you suspect a bug, look online for fixes or consider reaching out for professional help. Just make sure to back up your data before making any significant changes.

Final Thoughts

In this guide, we discussed the common reasons why you could not activate cellular data network. We also talked about the possibility of a faulty SIM card, network coverage limitations, and the benefits of switching to an eSIM.

If you've followed the steps outlined and still cannot connect, it may be time to seek professional help. Persistent issues could indicate a deeper problem that might require the expertise of a technician. Lastly, whether you're a frequent traveller or simply want a convenient backup for your connectivity needs, consider exploring the world of eSIMs.

Truely eSIM can ensure you're always just a few taps away from reliable cellular service, no matter where you are. Transitioning to Truely modernizes your connectivity and provides flexibility traditional SIMs can't match. With these tips and resources, you're well-equipped to overcome any hiccups along the way. Stay patient, stay proactive, and you'll be back to enjoying seamless cellular service in no time.

Frequently Asked Questions

Why is my iPhone unable to activate cellular data networks?

This could be due to outdated carrier settings, a need for a system software update, SIM card issues, or simply being out of network coverage.

Can a SIM card cause cellular data issues?

Yes, if the SIM card is damaged, not properly inserted, or outdated, it can definitely cause problems with your cellular data connection. 

Can I troubleshoot cellular data issues without losing my saved information?

Yes, you can often troubleshoot data issues through methods that don't erase saved information, like toggling airplane mode on and off, resetting network settings, or checking for software updates. However, always ensure you have a current backup before attempting any troubleshooting steps that may lead to data loss.

Will resetting my network settings affect my saved Wi-Fi passwords?

Resetting your network settings will erase all current network settings, including saved Wi-Fi networks and passwords, paired Bluetooth devices, and any other network preferences. Be sure to note down any important information before performing this reset.

Can using a VPN affect my cellular data connectivity?

Sometimes, using a VPN might interfere with your cellular data connectivity due to the changes it makes in your access configurations. If you're experiencing connectivity issues while using a VPN, try disabling it to see if that resolves the problem.

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