Hotspot Shield Reviews

Hotspot Shield logo
Truely score heart icon

3.4/5

#32 VPN Services

601 reviews

Hotspot Shield’s top-quality VPN services offer ultra-fast and secure servers. They prevent hackers, snoopers, and internet service providers from infiltrating your activities on the internet. With Hotspot Shield, your chat messages, downloads, and personal data will all be safe.

Review insights

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Truely score

Truely score heart icon

3.35

from 601 analyzed reviews

Pros

Reviews with positive sentiment

64%

Cons

Reviews with negative sentiment

36%

Last updated on March, 11

Features

Average Speed

52 mbps

No-Logs

Free Trial

45 days

Data Cap

-

Free Plans

Ultra-fast Video Streaming

5+ Simultaneous Connections

50+ mbps Speed

Unblocks Censored Content

Unblocks Geo-restricted Content

Unblocks Blocked Content

No Speed Caps

P2P Functions

Access Streaming Services

Access Torrenting Sites

128-bit Advanced Encryption Standard

24/7 Customer Support

Phone Support

Live Chat Support

Ranking

Overall ranking

32
-4

Last updated on March, 11

Hotspot Shield Alternatives

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About the seller

Seller

Aura

Frequently Asked Questions

Truely is based on AI algorithms that are getting smarter every day.
What makes Hotspot Shield different?

You no longer have to worry about slow connection while streaming, downloading, and playing games. Having the fastest VPN service is what makes Hotspot Shield on top of its competitors. Your information will not be logged on any device or connection to avoid cyber trackers and stalkers because of their military-grade encryption. Besides offering free VPN services, they also have the cheapest VPN services that will definitely be worth your money. You can access content around the world with more than 115+ virtual locations. This is made possible with their servers available in 80+ countries and 35+ cities. They protect not only the devices but also the web you use and your personal data.

Will I get a refund if I want to cancel my VPN services?

Yes, you will as long as you request a refund within 45 days from the date of your purchase. However, for Apple and Microsoft Store customers, you have to directly contact them for a refund. If you are not sure yet about acquiring a paid plan, you could get their free VPN service first to check if you’ll be satisfied with the service.

Can I cancel the auto-renewal of my premium subscription?

Yes, you can cancel the auto-renewal anytime. You could do this by going to your account page and choosing the “Account info” tab on the left side of your screen. Upon clicking, you will see a membership section; look for the “Cancel plan” option and click it. Note that your current subscription will continue to be active.

What are their payment methods?

They handle multiple payment methods available for your convenience. They accept credit/debit card transactions. PayPal is also available for your payment transactions. If you are having technical errors while doing online transactions, you could contact their support team to help you.

Do they have a free trial?

Yes, they offer free trials for their premium plans. The trial will last for seven days. If you are satisfied with their services, you can continue your subscription by purchasing the plan. It’s best to do this if you want a faster connection with security and protection from hackers.

Can I view my payment history?

Yes, you can. After signing in to your account page, go to your account info and scroll down until you see the “Payment History” section. All your previous payment transactions will be presented on the screen.

How can I update my account information?

After you log on to your account at Hotspot Shield, go to your "Account Info". From there, you can view or edit the necessary information you wish to change. You can also change your password in this section.

Can I still remove current devices from my account?

Yes, you can. Again, go to your account page. You can remove a device from your account by selecting the Hotspot shield from your “Home” tab section. Click the “Unlink” button opposite the device you want to remove/delete.

Can I transfer from a monthly premium plan to an annual subscription?

No, you cannot directly shift from a monthly to an annual subscription. However, you can cancel your current subscription. Once your cancellation process is confirmed, you could then purchase an annual subscription.

Will I still get ads/bandwidth limits once I get the premium plan?

No, you won’t see ads anymore, and your bandwidth would be unlimited when you pay for premium. If you keep getting ads still, your payment may not be appropriately linked, or you may forget to sign in with your premium account. If you are having these issues, contact their support team, and they will ask you to fill up a form.

Will the VPN service slow my internet connection?

Yes, but you will hardly even notice it. Internet connection is supposedly slower when you use VPN services because your information will be encrypted/decrypted a lot of times to ensure data protection and safety. If you have an unstable connection even before getting a VPN, you might want to check for other internet service providers.

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