Freshworks Reviews
Freshworks ranks 7 with 582 reviews. The user reviews mention: 'Easy to use, Nothing to dislike, Email templates are great' as the most positive attributes of Freshworks. On the other hand, they point out 'No way to contact support, Too expensive, There are better alternatives' as not living up to their expectations.
How customers feel about Freshworks
Feature Sentiment
Content Creation
100%
Ease Of Use
99%
Utility
97%
User Satisfaction
96%
Positive feelings
from 582 analyzed reviews
Easy to use
66
Nothing to dislike
57
Email templates are great
27
Customer service is great
26
User friendly
22
Free version is great
20
Good value for money
20
Negative feelings
from 582 analyzed reviews
No way to contact support
5
Too expensive
2
There are better alternatives
2
Not recommended
2
Account setup is hard
2
Data loss
2
Compatibility issues
2
Pricing and Features
Price
Growth (Annual)
$15.00 /per month, $180.00 billed annually
Pipeline Management
Task Management
Reporting and Dashboards
Mobile App
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Summary
In their reviews, users have mentioned that Freshworks is easy to use, has great email templates, is user friendly, and is a good value for money. They also mention that there is no way to contact support and that the customer service is great. One user even says there is nothing to dislike about Freshworks.