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Best Queue Management System in October 2022

Queue management is the process of organizing and managing a line of people. Queue management systems are designed to help reduce wait times and improve customer satisfaction and will keep track of the number of people in line while providing information about estimated wait times.

17 Listed services

348Analyzed reviews

35Suspicious reviews

Service

Price

Appointment Booking

All Business Sizes

API Intergration

Real-time Monitoring

Free Trial Period

1

2

Qminder logo
Truely score heart icon

5.0/5

47 reviews

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$429.00

per month

Online,Phone,Email,Ticket

14 days

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2

9

Qudini logo

Qudini

Truely score heart icon

5.0/5

2 reviews

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Contact company for pricing

Online,Phone,Email,Ticket

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3

13

JRNI logo
Truely score heart icon

4.4/5

18 reviews

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Contact company for pricing

Online,Phone,Email

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4

2

Qmatic logo
Truely score heart icon

3.8/5

3 reviews

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Contact company for pricing

Online,Phone,Ticket

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5

1

Wavetec logo
Truely score heart icon

3.8/5

14 reviews

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Contact company for pricing

Online,Phone,Email,Ticket

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6

1

V-Count logo
Truely score heart icon

3.8/5

11 reviews

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Contact company for pricing

Online,Phone,Email

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7

1

Contact company for pricing

Online,Phone,Email

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8

7

QLess logo
Truely score heart icon

2.8/5

178 reviews

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Contact company for pricing

Online,Phone,Ticket

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9

1

Queue-it logo
Truely score heart icon

2.0/5

46 reviews

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Contact company for pricing

Online,Phone,Ticket

Visit site

10

2

Skiplino logo
Truely score heart icon

1.7/5

11 reviews

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$299.00

per month, $3588.00 billed annually

Online,Phone,Email,Ticket

7 days

Visit site

#1

Qminder

Qminder

Best Overall

47 Reviews analysed

46 Positive

1 Negative

Visit site

Key facts

  • Appointment Booking

    Online, Phone, Email, Ticket

  • All Business Sizes

  • API Intergration

  • Real-time Monitoring

  • Free Trial Period

    14 days

Pros

  • Easy to use

  • Seamless user experience

  • Useful for students

  • Customer service is great

  • Great for tracking progress

See all

Cons

  • Technical issues

See all

#2

Qudini

Qudini

2 Reviews analysed

2 Positive

Visit site

Key facts

  • Appointment Booking

    Online, Phone, Email, Ticket

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Great staff

  • Has helped many users

#3

JRNI

18 Reviews analysed

16 Positive

2 Negative

Visit site

Key facts

  • Appointment Booking

    Online, Phone, Email

  • All Business Sizes

  • API Intergration

  • Real-time Monitoring

Pros

  • Beautiful interface

  • Easy to install

  • Great staff

  • Nothing to dislike

  • Customer service is great

See all

Cons

  • Glitchy

  • Customer service is bad

See all

#4

Qmatic

3 Reviews analysed

2 Positive

1 Negative

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Key facts

  • Appointment Booking

    Online, Phone, Ticket

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Nothing to dislike

See all

Cons

  • Compatibility issues

See all

Key facts

  • Appointment Booking

    Online, Phone, Email, Ticket

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Nothing to dislike

  • Good value for money

  • Highly recommended

See all

Key facts

  • Appointment Booking

    Online, Phone, Email

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Works perfectly

  • Delivery is fast

  • Great staff

  • Good value for money

  • Great filters

See all

Cons

  • Latest update is not great

  • Data loss

  • Bad user experience

  • Waiting time

See all

Key facts

  • Appointment Booking

    Online, Phone, Email

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Easy to create videos

  • Customer service is great

  • Easy to integrate

  • Fantastic service

  • Will use it again

See all

Cons

  • Glitchy

  • Connection issues

  • Disappointing features

  • Customer service is bad

  • Frustrating experience

See all

#8

QLess

178 Reviews analysed

98 Positive

80 Negative

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Key facts

  • Appointment Booking

    Online, Phone, Ticket

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Really appreciated by its users

  • Saved lots of time

  • Fantastic service

  • Only minor quirks

  • Life saver

See all

Cons

  • Waiting time

  • Doesn't work

  • Data loss

  • Problems with app store listing

  • Don't waste your time

See all

#9

Queue-it

46 Reviews analysed

25 Positive

21 Negative

Visit site

Key facts

  • Appointment Booking

    Online, Phone, Ticket

  • All Business Sizes

  • Real-time Monitoring

Pros

  • Nothing to dislike

  • Easy to use

  • Very intuitive

  • Works perfectly

  • Peace of mind

See all

Cons

  • Waiting time

  • Customer service is bad

  • Delivery problems

  • Bad user experience

  • Don't waste your time

See all

Key facts

  • Appointment Booking

    Online, Phone, Email, Ticket

  • All Business Sizes

  • Real-time Monitoring

  • Free Trial Period

    7 days

Pros

  • Really appreciated by its users

  • Saved lots of time

  • Very useful

See all

Cons

  • Doesn't work

  • Waiting time

  • Don't waste your time

  • Customer support is unresponsive

  • Customer service is bad

See all

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Frequently Asked Questions

The best Queue Management System is Qminder. Qminder has been ranking number 1 for the last 65 days.

A queue management system is a software application that helps businesses manage customer queues. Visitors may enter a queue from a digital kiosk, a mobile device, or online at home using queue management solutions instead of the traditional "take-a-ticket" approach.

Queue management is important because it can help reduce wait times and improve customer satisfaction. In addition, queue management systems can help businesses manage appointments and reservations.


Businesses that are looking for a way to improve customer satisfaction and reduce wait times should consider using queue management software. Queue system software can help businesses manage their appointments and reservations, as well as keep track of the number of people in line.


To guarantee overall customer satisfaction and more organized business operations, a queue management system is essential.

High-Level Security and Data Protection

The aim should be to ensure that customer data is safe and secure, as well as having capabilities to assist with GDPR compliance. Queue management systems must be able to encrypt and protect customer data at all times.


Efficient Queue Tracking

Queue management software will be able to monitor the number of people in line and provide estimated wait times. This will help businesses better manage their resources and improve customer satisfaction.


Scalability

The scalability feature is important for businesses that experience high levels of footfall at certain times of the year. Queue management systems will be able to handle spikes in customer numbers without any issues.


Customizable

To suit the company's specific needs, the program should be user-friendly and adaptable. This includes being able to change workflows, branding, and languages.


Ease of Use

Staff will find the software's interface simple to use and understand. The queue management systems will be simple to set up and customize.


Multiple Third-Party Integrations

The program allows integrations with third-party programs, providing businesses with a comprehensive view of their operations and increasing efficiencies by allowing them to see everything from one dashboard.


Omnichannel Solutions

Queue management solutions will offer a multichannel solution that allows customers to join the queue from different channels, including digital kiosks, mobile devices and online.


Collection of Data at All Touch Points

The software will be able to collect data from all touchpoints, including customer surveys, social media and web analytics.

Any business that experiences high levels of footfall and customer queues can benefit from a queue management solution. This includes businesses such as retail stores, banks, restaurants, hospitals and government agencies.

Assess the needs of the business and what type of queue management software would be most suitable for you. Research different queue management system providers and compare features and prices. It is advantageous if the queue systems offer a free trial period in this way businesses can test out the software before making a commitment.