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Hotjar Reviews

Hotjar ranks 2 with 664 reviews. The user reviews mention: 'Free version is great, Better than the rest, Easy to install' as the most positive attributes of Hotjar. On the other hand, they point out 'Bad accessibility, Buggy, Unsupported features' as not living up to their expectations.

Basic plan

Free

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Pricing and Features

Price

Basic (Free)

Plus - Monthly

$39.00 /per month

Business - Monthly

$99.00 /per month

Platform

Website, Link

Language

English

Widgets

Free Trial

15 Days

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Summary

Hotjar has a lot of features, but we'll only focus on the main and most important ones. The first thing you need to know is that Hotjar doesn't have any unique features. All the features it has are quite common and can be found in other NPS software. However, there are some upsides and downsides to using Hotjar. One of the upsides is that Hotjar is very easy to use. The user interface is very user-friendly and intuitive. This makes it perfect for businesses of all sizes. Another upside is that Hotjar is available in both iOS and Android platforms. There are some downsides to using Hotjar as well. One of the biggest downsides is that it is missing some common features that other NPS software have. For example, it does not have email notification, multi-language support, or export to XLS, CSV, Google Sheets or your CRM. Additionally, Hotjar's real-time text analytics are not as good as some of its competitors.


In their reviews, users have mentioned that Hotjar has several pros. Some of these pros include the fact that it has a free version, is easy to install and use, is user friendly, and is great for tracking progress. Additionally, users have said that Hotjar is better than similar software products available on the market. However, some reviewers did mention a few cons such as issues with the product's accuracy and potential privacy concerns.