Best Net Promoter Score NPS Software in May 2022

You can get real-time feedback for your frontline workers. Move beyond outdated NPS and start conversations with customers wherever they are.

updated May 18, 2022 12:11 PM

24

listed services

2,199

analyzed reviews

220

suspicious reviews removed

Ranking

Service

Truely Score

Price

Easy to Set Up

Automated Distribution

Multiple Channel Reach

Dashboard and Analytics

Integration Capabilities

1
Delighted logo

Delighted

Truely score heart icon

5.0/5

89 reviews

Custom

Contact company for pricing

2
Qualtrics XM logo

Qualtrics XM

Truely score heart icon

4.4/5

230 reviews

Custom

Contact company for pricing

3
AskNicely logo

AskNicely

Truely score heart icon

4.0/5

200 reviews

Custom

Contact company for pricing

4
SurveySparrow logo

SurveySparrow

Truely score heart icon

4.0/5

200 reviews

$99.00

per month

5
Qualaroo logo

Qualaroo

Truely score heart icon

3.9/5

58 reviews

$80.00

per month

6
Simplesat logo

Simplesat

Truely score heart icon

3.9/5

152 reviews

$79.00

per month

7
Trustmary logo

Trustmary

Truely score heart icon

3.8/5

58 reviews

$10.00

per month

8
Survicate logo

Survicate

Truely score heart icon

3.8/5

125 reviews

$65.00

per month

9
Zonka Feedback logo

Zonka Feedback

Truely score heart icon

3.8/5

103 reviews

$79.00

per month

10
Startquestion logo

Startquestion

Truely score heart icon

3.8/5

169 reviews

$49.00

per month

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Frequently Asked Questions

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What is NPS software?

Net Promoter Score (NPS) software is a tool that is installed on a website to collect feedback from customers at periodic intervals. The net promoter software best practices are that this software also helps store results, track changes and fluctuations, and get insightful feedback from customers on what needs to be improved.

Why do you need NPS software?

You need a network promoter score from top companies to gauge the quality of your customer service. You also need it to see how you compare to competitors. With NPS software you can study responses, draw conclusions, and determine your immediate course of action.

Who needs NPS software?

Businesses and organizations need NPS software to address any problem areas and improve the experience of their customers. It is also needed to monitor loyalty trends and grow revenue through referrals and upsells.

Why do companies care about NPS?

Companies care about NPS software because it measures customer loyalty and how likely they are to refer your products and services to others. Net Promoter Score for companies identify who among their customers are promoters, passives, and detractors.

How valuable is NPS?

The value of a Net Promoter Score is that it can indicate if your business is delivering on the promises that it’s making to customers.

How do I ask a NPS question?

You can ask NPS questions online in two ways: by emailing a survey to your customers, or presenting them with a survey while they’re on your website.

How do you create a Net Promoter Score survey?

You can create a NPS survey using the spreadsheet application on your PC. Within your spreadsheet, identify your respondents as Detractors, Passives and Promoters by adding up the total responses from each classification. Generate the percentage total of each group by taking the group total and dividing it by the total survey responses.

How do I read NPS data?

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number lying between -100 and the best net promoter score +100.

When can you ask NPS questions?

The best practices to improve net promoter score are to ask survey questions after a transaction, a purchase, a delivery or a meaningful interaction. When the customers’ experience is fresh, they are in a better position to share the exact emotions and perceptions with a high accuracy of the responses.

How often should you send a NPS survey?

It is recommended to send the primary survey within 7 to 30 days after the customer subscribed to or used your service or product. To track changes in the customer’s fulfillment, survey them regularly, every 3, 6, or 12 months.

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