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Best NPS Software in October 2022

You can get real-time feedback for your frontline workers. Move beyond outdated NPS and start conversations with customers wherever they are. Get your customer relations and sales department up to speed with your clients quickly.

29 Listed services

2,999Analyzed reviews

300Suspicious reviews

Service

Price

Platform

Language

Automations

Widgets

Free Trial

1

Delighted logo
Truely score heart icon

4.5/5

84 reviews

Visit site
$224.00

per month, billed $2,688.00 annually

Email,Website,Link

English,Italian,Japanese,Russian,Swedish,Spanish,Dutch,Arabic,Chinese,French

7 Days

Visit site

2

3

Hotjar logo
Truely score heart icon

4.4/5

664 reviews

Visit site
$31.00

per month, billed $372.00 annually

Website,Link

English

15 Days

Visit site

3

1

Typeform logo
Truely score heart icon

4.3/5

719 reviews

Visit site
$25.00

per month, billed $300.00 annually

Website,Email,Link,QR Code,Social Media

English,Swedish,French,Italian,Japanese,Russian,Spanish,Korean

Visit site

4

1

SurveySparrow logo
Truely score heart icon

4.2/5

200 reviews

Visit site
$99.00

per month, billed $1,188.00 annually

Website,Email,SMS

English,German,Spanish,French

14 Days

Visit site

5

1

MonkeyLearn logo

MonkeyLearn

Truely score heart icon

4.0/5

11 reviews

Visit site
$299.00

per month

Website

English,Dutch,French

Visit site

6

1

Simplesat logo
Truely score heart icon

3.9/5

146 reviews

Visit site
$79.00

per month, billed $948.00 annually

Website,Email,SMS

English

14 Days

Visit site

7

2

$79.00

per month, billed $948.00 annually

Email,Website,SMS

English,Arabic,Chinese,Dutch,German,French,Spanish,Canadian,Russian

15 Days

Visit site

8

11

Medallia logo

Medallia

Truely score heart icon

3.9/5

55 reviews

Visit site
$1500.00

per month

Email,SMS

English,Bulgarian,Chinese,Croatian,Czech,Danish,Dutch

30 Days

Visit site

9

4

Nicereply logo
Truely score heart icon

3.9/5

413 reviews

Visit site
$39.00

per month, billed $468.00 annually

Website,Email

English,Czech,German,French,Spanish,Slovak ,Portuguese

14 Days

Visit site

10

4

AskNicely logo
Truely score heart icon

3.9/5

150 reviews

Visit site
$199.00

per month

Website,Email,SMS

English

Visit site

#1

Delighted

Delighted

Best Overall

84 Reviews analysed

81 Positive

3 Negative

Visit site

Key facts

  • Platform

    Email, Website, Link

  • Language

    English, Italian, Japanese, Russian, Swedish, Spanish, Dutch, Arabic, Chinese, French

  • Automations

  • Widgets

  • Free Trial

    7 Days

Pros

  • Easy to use

  • Nothing to dislike

  • Good value for money

  • Very intuitive

  • Customer service is great

See all

Cons

  • Data loss

  • Bad accessibility

  • Delivery problems

See all

#2

Hotjar

664 Reviews analysed

643 Positive

21 Negative

Visit site

Key facts

  • Platform

    Website, Link

  • Language

    English

  • Widgets

  • Free Trial

    15 Days

Pros

  • Free version is great

  • Better than the rest

  • Easy to install

  • Great for tracking progress

  • Easy to understand

See all

Cons

  • Bad accessibility

  • Unsupported features

  • Customer service is bad

  • Buggy

  • No way to contact support

See all

#3

Typeform

719 Reviews analysed

692 Positive

27 Negative

Visit site

Key facts

  • Platform

    Website, Email, Link, QR Code, Social Media

  • Language

    English, Swedish, French, Italian, Japanese, Russian, Spanish, Korean

Pros

  • Nothing to dislike

  • Free version is great

  • Easy to use

  • Appealing design

  • Very intuitive

See all

Cons

  • Bad user experience

  • Disappointing free version

  • There are better alternatives

  • Customer service is bad

  • Cannot cancel subscription

See all

Key facts

  • Platform

    Website, Email, SMS

  • Language

    English, German, Spanish, French

  • Automations

  • Free Trial

    14 Days

Pros

  • Nothing to dislike

  • Easy to use

  • Very intuitive

  • Free version is great

  • Really appreciated by its users

See all

Cons

  • Disappointing free version

  • Customer service is bad

  • Data protection concerns

  • Bad user experience

  • Account setup is hard

See all

#5

MonkeyLearn

MonkeyLearn

11 Reviews analysed

11 Positive

Visit site

Key facts

  • Platform

    Website

  • Language

    English, Dutch, French

  • Automations

  • Widgets

Pros

  • Very intuitive

  • Third party integrations

  • Easy to integrate

  • Good value for money

  • Could recover all data

Key facts

  • Platform

    Website, Email, SMS

  • Language

    English

  • Automations

  • Widgets

  • Free Trial

    14 Days

Pros

  • Nothing to dislike

  • Don't mind negative reviews

  • Easy to use

  • Customer service is great

  • Great support

See all

Cons

  • Data loss

  • Hard to navigate

  • Bad accessibility

See all

Key facts

  • Platform

    Email, Website, SMS

  • Language

    English, Arabic, Chinese, Dutch, German, French, Spanish, Canadian, Russian

  • Automations

  • Free Trial

    15 Days

Pros

  • Really appreciated by its users

  • User friendly

  • Easy to use

  • Has everything you need

  • Great for small business

See all

Cons

  • Crashes reported

  • Bad user experience

  • Doesn't work on my phone

See all

#8

Medallia

Medallia

55 Reviews analysed

51 Positive

4 Negative

Visit site

Key facts

  • Platform

    Email, SMS

  • Language

    English, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch

  • Automations

  • Free Trial

    30 Days

Pros

  • Don't mind negative reviews

  • Easy to navigate

  • Has helped many users

  • Great for creating social media posts

  • Has everything you need

Cons

  • Mobile app is bad

  • Too expensive

  • Latest update is not great

Key facts

  • Platform

    Website, Email

  • Language

    English, Czech, German, French, Spanish, Slovak , Portuguese

  • Automations

  • Widgets

  • Free Trial

    14 Days

Pros

  • Customer service is great

  • Easy to use

  • Better than the rest

  • Don't mind negative reviews

  • Great support

See all

Cons

  • Fake reviews

  • Inaccurate

  • Refund issues

  • Customer service is bad

  • Delivery problems

See all

#10

AskNicely

150 Reviews analysed

146 Positive

4 Negative

Visit site

Key facts

  • Platform

    Website, Email, SMS

  • Language

    English

  • Automations

  • Widgets

Pros

  • Nothing to dislike

  • Customer service is great

  • Easy to use

  • Easy to understand

  • Very intuitive

See all

Cons

  • Not user friendly

  • No way to contact support

  • Mobile app is bad

See all

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Frequently Asked Questions

The best NPS Software is Delighted. Delighted has been ranking number 1 for the last 63 days.

Net Promoter Score (NPS) software is a tool that is installed on a website to collect feedback from customers at periodic intervals. The net promoter software's best practices are that this software also helps store results, track changes and fluctuations, and get insightful customer feedback on what needs improvement.

You need a network promoter score from top companies to gauge the quality of your customer service. You also need it to see how you compare to competitors. With NPS software, you can study responses, draw conclusions, and determine your immediate course of action.

Businesses and organizations need NPS software to address any problem areas and improve their customers' experiences. It is also necessary to monitor loyalty trends and grow revenue through referrals and upsells.

Companies care about NPS software because it measures customer loyalty and how likely they are to refer your products and services to others. Net Promoter Score for companies identifies who are promoters, passives, and detractors among their customers.

The value of a Net Promoter Score is that it can indicate if your business is delivering on the promises it makes to customers.

You can ask NPS questions online in two ways: by emailing a survey to your customer or by presenting them with a survey while they’re on your website.

You can create an NPS survey using the spreadsheet application on your PC. First, your spreadsheet identifies your respondents as Detractors, Passives, and Promoters by adding the total responses from each classification. Next, generate the percentage total of each group by taking the group total and dividing it by the total survey responses.

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number between -100 and the best net promoter score +100.

The best practices to improve net promoter score are to ask survey questions after a transaction, a purchase, a delivery, or a meaningful interaction. Then, when the customers’ experience is fresh, they are in a better position to share their exact emotions and perceptions with high accuracy of responses.

It is recommended to send the primary survey within 7 to 30 days after the customer subscribed to or used your service or product. To track changes in the customer’s fulfillment, survey them regularly, every 3, 6, or 12 months.