Olark Reviews

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3.8/5

#6 Live Chat Software

513 reviews

Olark is a live chat software for businesses that helps to connect easily with their customers. It provides a customized chatbox, automated live chat messages, analytics, and reporting—to check ratings, updated activities and data, and decision priorities. Olark is a perfect business platform that finds more leads, answers questions quickly, and closes more sales.

Review insights

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Truely score

Truely score heart icon

3.78

from 513 analyzed reviews

Pros

Reviews with positive sentiment

72%

Cons

Reviews with negative sentiment

28%

Last updated on March, 29

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Data Security

Customer Data Platform

FAQ Feature

Chat History

Chat Transcripts

Online Operator Count

Dashboards

Multi-Language Support

Pre-chat Form

Offline Messages

File Sharing Feature

Issue Tracking

Ticket Management

Ranking

Overall ranking

6
-4

Last updated on March, 29

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About the seller

Seller

Olark

Company Website

Frequently Asked Questions

Truely is based on AI algorithms that are getting smarter every day.
What makes Olark different?

Since 2009, Olark has offered a helping hand to more than 11,000 businesses worldwide, so they can easily connect with their customers. Olark provides a friendly, comfortable, and respectful environment. It values diversity in all forms and comprises smart individuals worldwide to make Olark work and serve their customers. Furthermore, Olark offers great features and deals to accommodate customers in the most accessible and easiest ways.

Can I customize the Olark CSS?

The Olark does not offer any customized CSS (Cascading Style Sheets) because Olark has already provided customization tools that have control over your chat box size, shape, location, text, colors, and others. Furthermore, through that Javascript API, Olark also offers you control of the appearance and behavior of your chatbox.

Where does Olark store my data? Is it secure?

Indeed, Olark makes sure your data is secure. All data is collected. It is stored in an encrypted format, and all transcript data and visitor’s information (IP address, browser, referring page) are stored in an access-controlled database. Furthermore, any data that is collected and is related to your account remains your property.

Do I need a developer to Install Olark?

No, Olark provides an HTML installation guide. Once you have edit access to the HTML, you can simply follow the guide and add it to the Olark code. If you are using an eCommerce or CMS site, you can install an Olark plugin. You don’t need much help from a developer.

Once I sign up for Olark, how do I get help when I have a question?

Olark offers a chat service that answers customer’s problems and questions. The chat support is available from Monday to Friday, 10 am EST until 7 pm EST, or you can contact Olark through Twitter @OlarkSupport or send a message through email support@olark.com.

Is there an Olark mobile app?

Olark doesn't have any native mobile app, but you can access Olark with other several third-party mobile apps, so your agents can chat with you.

Do you offer non-profit pricing?

Yes, Olark does offer non-profit pricing. But Olark makes sure that the organization is qualified to receive discounts. Upon application, please indicate the IRS and tax-exempt status information in the email.

Do you offer video chat?

No, Olark does not offer video chat. But Olark has other options or visual tools, such as file upload that enables you to share images, documents, and screenshots. Olark also offers Co-Browsing Powerup, which allows agents to highlight, view, and control a visitor’s screen.

Do I have to be online all the time?

No, you don’t need to be online all the time. You can do chats any time you want. Olark offers a customized chat message, contact form, and any other offline settings to help you reply to messages even if you are offline.

Can I resell Olark?

Yes, you can resell Olark. Olark has a referral program that lets you earn commissions on every customer that you can refer to. It allows you to earn while giving services to your customers.

Can I use Olark on multiple domains?

Yes, you can use Olark on multiple domains. You can manage chats across all other domains from one account. You can also use automation chat rules to access chats and organize your agents.

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