Nuance Reviews

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#42 Live Chat Software

15 reviews

Nuance live chat software is the optimum software to select for widening customer reach and bridging the gap between company and consumer without sacrificing comfort. This live chat software simplifies agent and customer connections with the aid of AI technology. Nuance’s solution is proven to increase customer satisfaction, agent efficiency, and revenue.



File Sharing


Issue Tracking

Chat Routing


Real-time Monitor

Text Chat

Chat Transcripts

Custom Views

Offline Messages


Chat Routing

Customer Data Platform

FAQ Feature


Artificial Intelligence Chat

Social Media Integration

CRM Integration

SMS Integration

Outbound Messaging


Overall ranking


Last updated on March, 29

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Frequently Asked Questions

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What makes Nuance different?

Nuance allows for asynchronous conversations between customers and your business. Not only does the live chat software shorten wait times, but it also reduces agent idle time, all while saving time and money. Nuance empowers agents with timely, relevant insights, including information from third-party systems, to help them sell more valuable upsells and cross-sells.

What is Nuance?

Nuance Live Assist provides a simple way for customers to connect with agents to help reach their customer satisfaction, agent efficiency, and revenue targets. Attaining these increases customer loyalty. The enterprise live chat software makes it easy to find agents with the right skillset for your question and AI-powered assistance throughout the process.

How can Nuance improve customer experience?

Nuance Live Assist makes offering live chat software for business solutions to customers seamless. Not only can businesses easily assign the customer with the right agent that has the skills they need, but Nuance also provides artificial intelligence powered support that accompanies them through their entire interaction with the company.

What customization options do admins have access to in Nuance?

Using Nuance live chat room software, the web-based administration tool lets users easily configure the Live Assist solution. Configuring enables users to customize the experiences they offer based on business rules, operating hours, agent workforce and skill parameters, and limits on the number of concurrent conversations.

How does Nuance ensure that the right agent answers the customer’s inquiry?

Agents handle customer inquiries by assessing the nature of the inquiry and which agent can best respond based on their skill set, availability, and past conversations with that customer. If the original agent isn't available to respond, conversations happen with another agent. They'll still be able to answer questions so customers can get an optimal outcome.

Do customers have to respond immediately in Nuance chat?

No, they don’t. Clients may respond at their own pace, providing agents with more concurrent engagements so they can handle more requests at once. Customers are more likely to respond or resume an engagement if they know that agents can pick back up with the same context. Handling new conversations takes less time for the business team.

What is Nuance’s agent desktop?

Nuance Agent Desktop can simplify communication by gathering all of the relevant information to create a script for a specific customer. Scripts are made from their business history to the CRM. It'll highlight the key points and make writing the script easier, which users can pair with Nuance Agent Coach to recommend the next best response.

How does Nuance help improve agent efficiency?

Nuance comes with artificial intelligence solutions for agents that can significantly improve their efficiency and productivity. This software also helps lower costs, reduce turnover rates, and ramp‑up times. It is like having a virtual co‑worker, always on hand to help users complete tasks and aid agents in finding solutions to complicated cases within the online live chat software.

How does Nuance’s automated and human-assisted chat work?

For every query, Nuance makes use of a virtual assistant to provide the customer with spontaneous answers. Nuance seamlessly escalates the chat to a live chat agent for complicated inquiries. This live chat software includes all conversations, allowing both the automated system and a live chat agent to answer with full context.

What messaging platforms does Nuance support?

Nuance live chat software supports most SMS and messaging apps, including the most popular ones on social media right now. These asynchronous messaging channels make conversing with customers more convenient. Nuance gives customers the freedom to choose their interaction method with the business without losing the conversation context.

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