MyLiveChat Reviews

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3.0/5

#41 Live Chat Software

265 reviews

My LiveChat is a live chat software that provides convenience to customers who want to contact your company. It offers a click-to-chat feature that allows consumers to communicate real-time and live with your customer support representatives with ease. This live chat software is also versatile as it works well with other apps—letting you improve your business efficiently.

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Audio Chat

Monitor Window

Operator-to-Operator Chat

Chat History

Chat Transcripts

Online Operator Count

Custom Views

Custom Permissions

Shared Inbox

Dashboards

Post-Chat Survey

Multi-Language Support

Pre-chat Form

Ranking

Overall ranking

41

Last updated on March, 29

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About the seller

Seller

MyLiveChat

Frequently Asked Questions

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What makes MyLiveChat different?

MyLiveChat wants every entrepreneur to succeed in their business by giving a forever free plan that lets anyone use their platform for free—giving business owners a chance to have a well-equipped live chat room software. The plan also comes with amazing features and a simple design that won’t affect your site’s design. Besides that, MyLiveChat takes pride as one of the few live chat software for business that offers a Javascript API extension feature, document sharing option, and updated software that can manage hundreds of chats simultaneously.

Does MyLiveChat offer a trial version?

They have a forever free plan that lets you try out their services without paying anything. You also won’t need to give any credit card information because of this.

Is there a live chat software comparison chart available on MyLiveChat’s website?

Yes. There is a comparison chart provided on MyLiveChat’s website wherein they highlighted the features offered by their program compared to those of the best live chat software in 2019.

Does MyLiveChat have a video chat option?

Sadly, MyLiveChat doesn’t have a video chat option, unlike other live chat software with a free download video option. But they do offer a voice call option if you prefer that than chatting via text.

Are proactive chats possible with MyLiveChat?

Yes, proactive chats are possible with MyLiveChat. You can do this by going to your dashboard and input your preferred greeting message found on your agents’ settings. You also can enable and disable it whenever you like.

Can I have MyLiveChat on multiple websites?

You can definitely ask MyLiveChat to support every website you have. This means that you won’t have to worry about compatibility issues since they work on every platform, using WordPress or others. However, you’ll have to invest in their subscription-based plans to do this.

Does MyLiveChat work with pop-up blockers?

On the brighter side, even if your customers have their pop-up blockers turned on, MyLiveChat's functionality won’t be disabled and would still work despite the blocking software enabled.

Is it possible to have my organization’s MyLiveChat hosted on another server besides mine?

Yes, you can have it hosted on another server - this works by letting MyLive Chat host your MyLive Chat application directly to your chosen server. Just make sure to inform any of the company’s customer representatives for more information about this and for them to act on it.

What live chat plug-ins are compatible with MyLiveChat?

MyLiveChat works well with different applications, including CRM, CMS, e-commerce, SaaS powered apps. To be more specific, here are the said apps compatible with MyLiveChat; WordPress, Joomla!, Drupal, Moodle, Magento, Shopify, 3dcart, Blogger, AmeriCommerce, BigCommerce , XCart, eBay, and Google Sites.

Does MyLiveChat offer affordable deals?

Yes, MyLiveChat does have affordable plans. You can check and see which matches your wallet the most. If you feel like you aren’t ready to invest yet, you can always try out their free plan (it’s also forever free and won’t require any credit card information).

Is MyLiveChat just like other open sources live chat software for websites?

Yes, but MyLiveChat works like other open sources live chat software. The difference is that you’ll have to make sure to download first the live chat agent software provided and install it on your personal computer. After that, look for the chat button on your site, and you can now log in as one of the agents to begin taking chats.

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