LuckyOrange Reviews

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3.5/5

#21 Live Chat Software

333 reviews

Lucky Orange’s live chat software for businesses is an online customer service software that lets you offer real-time services online. This open-source live chat software is a tool with help desk and web analytics capabilities. With Lucky Orange, you can quickly talk to your customers while they are on your site.

Review insights

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Truely score

Truely score heart icon

3.52

from 333 analyzed reviews

Pros

Reviews with positive sentiment

67%

Cons

Reviews with negative sentiment

33%

Last updated on March, 29

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Chat History

Chat Transcripts

Custom Views

Custom Permissions

Dashboards

Self-Help Article Links

Co-Browsing

Geo-Tagging

Browser Accessibility

Android Device Compatible

iOS Device Compatible

CRM Integration

Marketing Software Integration

Ranking

Overall ranking

21
-1

Last updated on March, 29

LuckyOrange Alternatives

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About the seller

Seller

Lucky Orange LLC.

Frequently Asked Questions

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What makes Lucky Orange different?

Lucky Orange’s open-source website live chat software is fully responsive and looks great on all devices. You can provide a great user experience for your customers with co-browse features. You can easily see your customer’s screens while you chat with them, so you know exactly what they need help with. Pass in any custom data to Lucky Orange’s online live chat software system like order numbers, customer IDs, or names, so you know who you are speaking with. You can even pinpoint specific visitors and chat using custom messages. Lucky Orange’s live chat room software also makes sure you get prompt notifications so you can reply to your customers immediately.

How do I activate the live chat software feature?

To activate the chat feature, click the Chat Availability button on the right side of the main navigation bar. The button there allows you to toggle between “available” and “unavailable.” If you are available, the button will be green, and it means that the chat box is visible on the front end of your site.

Can I customize the look of my chat box?

Yes. You can customize the colors and content of your chatbox. To do this, go to Settings, then click on Chat. From there, you can select the colors and styles that match your brand or your website the best. After you’re done, make sure to save your changes to view the updates to your live chatbox.

Can I use my own custom chat button?

Yes. However, it does require an understanding of JavaScript code. On your Settings, click on the Advanced button. Check the "Never Show Click to Chat Button,” then make your graphic in photo editing software or style it in CSS. Follow the API calls from Lucky Orange’s page to make sure that your codes will function as planned.

Can I make chat only show certain pages?

Yes. By adding some JavaScript with Page-specific Variables, you can achieve this. First, you need to enable the "Never Show Click to Chat Button" then go to your settings. On the Advanced tab, you can copy and paste the Javascript code available on Lucky Orange’s website. You can customize it only to show certain pages.

How do I activate the away form?

If you are unavailable to chat, your visitors wouldn’t know. However, you can enable the Away form to let them know that you are not available. To do this, go to your Settings, then locate the Away form in the sidebar. Simply click the Enable Away Form option, then select the Save Changes button to save your changes.

Can I create custom prebuilt responses for chat?

Yes. These are referred to as Canned Responses in Lucky Orange. From your Dashboard, click on Settings, then go to Chat on the sidebar. Select the Canned Responses tab, then start creating your custom responses. On your chats, you can easily locate these responses by entering a hashtag or pound sign.

What is auto invite in chat?

This feature lets you automatically send a chat invitation to a site visitor if their browsing habits meet certain conditions that you’ve defined. You can set the rules for Auto Invites on your settings. You can make the rules as simple or as complex as you want. Once “live,” visitors will be sent a chat invite if they meet the rules you’ve set.

How do I have chat transcripts automatically emailed to me?

To have chat transcripts automatically emailed to you, all you need to do is go to your Settings and click on Advanced. Simple check the Email Chat Transcript checkbox. After that, enter the email addresses that you would like the transcripts to be sent to. Save your changes to complete the setup.

Does Lucky Orange sample my data?

No, Lucky Orange’s open source live chat software does not sample your data. You have the right to unlimited access to all the data about your visitors and customers. Being sampled means that you only get to view a part of this information. With Lucky Orange, you get access to all the important data you need.

Does Lucky Orange track dynamic pages?

Yes. One of the top live chat software features that Lucky Orange has is Enhanced Recording. You can automatically record dynamic pages like single-page apps or shopping carts. You don’t need additional code, and you can monitor even those pages that have a variety of HTML and AJAX changes.

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