Kayako Reviews

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3.5/5

#28 Live Chat Software

51 reviews

Kayako's live chat software is the best way to provide support to customers. Versatile, easy to use and highly customizable, Kayako’s live chat system is perfect for any type of business. Rather than relying on email or phone support alone, Kayako turns any company’s website into a customer service search engine.

Review insights

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Truely score

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3.47

from 51 analyzed reviews

Pros

Reviews with positive sentiment

67%

Cons

Reviews with negative sentiment

33%

Last updated on March, 29

Features

Multi-Language

File Sharing

Image,Video,Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Chat History

Chat Transcripts

Online Operator Count

Custom Permissions

Shared Inbox

Dashboards

Multi-Language Support

Pre-chat Form

Offline Messages

Self-Help Article Links

Ticket Management

Internal Notes

Set Assignment Rules

Ranking

Overall ranking

28

Last updated on March, 29

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About the seller

Seller

Kayako

Frequently Asked Questions

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What makes Kayako different?

Kayako enables consumers to get the rapid response they need. Businesses can get their clients back on track by providing personalized, pleasant assistance in real-time. Customer history, confidential agent notes, and in-app insights let companies figure out who their customers are so they can help them when they need it through the live chat software.

What is Kayako?

Kayako is a live chat software for businesses that aims to bridge the gap between chat support agents and existing or future customers. Kayako aids businesses in communicating and enhancing services. It makes it easier for customers, prospects, and site visitors to get help without waiting on hold or worrying about talking to a robotic voice instead of a real person.

How can I use Kayako to provide my business with customer service?

Kayako live chat offers a great way of providing instant support for customers. Live chat can also be used to provide upfront information about products or services and answer questions about the company’s products and services. Customer service using live chat room software has become a key differentiator for brands with ever-increasing competition.

How does Kayako’s SingleView feature work?

Kayako gives users a complete picture of their customer's journey, including every encounter they've had with the company. View page visits, orders, shipment history, help desk searches, past discussions, and recorded events from the products, apps, or services all in one place and in real-time. This way, companies have an easier time tracking customers’ preferences.

Do I need to have the technical knowledge to use Kayako’s live chat software?

No, users don’t need any technical knowledge to use the Kayako online live chat software. The software is user-friendly, and it will take just a few minutes to set up. Non-tech-savvy users can use the live chat software without any problem whatsoever. Kayako’s interface is intuitive and easy to follow, which means no prior knowledge of IT is needed.

What can I do with Kayako’s mobile app?

Users can continue working on the live chat even when not on a desktop or laptop computer through the Kayako iOS and Android apps. Businesses or agents are given the ability to reply, update, and delete conversations while on the go and have the same view as what they would have on a computer with the mobile app. Using Kayako makes business dealings convenient.

Can Kayako give visitors an estimate of how long the chat queue is?

Kayako Messenger automatically anticipates when users are available to respond to the chat. The messenger can see when the company is accessible, and they'll know how long they'll have to wait for a response when they reach out. Users may also set Kayako to display recently active chat agents.

Can I integrate Kayako’s live chat with my existing sales management software?

Yes, it is possible. Within Kayako enterprise live chat software, the company’s sales and success teams may become collaborators, allowing them to provide notes to help the support staff have more productive interactions. A company’s sales staff will have an additional context to advance client interactions and will be able to collaborate with agents to share their knowledge quickly.

What happens if a customer disconnects from Kayako live chat?

If a consumer walks away without seeing the company’s message, Kayako sends them a follow-up message to their email address, where they may continue the conversation. This reminds them to continue and encourages positive interactions. When clients return to the website, they may use the chat widget to resume the discussion where they left off.

Can I customize the Kayako live chat interface?

Yes, users can. By going to the admin area and clicking on Configure in the Messenger section, users can access a wide variety of customization options available for them. Users have the opportunity to change the background into a gradient or solid color, display recently active agents, show help center articles, indicate the business hours, and more.

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