HelpOnClick Reviews

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#34 Live Chat Software

33 reviews

One of the keys to transforming website visitors into customers is responsiveness, and live chat software for your business website will give your visitors a sense of responsiveness. HelpOnClick connects you, in real-time, to your visitors to immediately take care of their inquiries. Increase your conversion and improve customer interactions through this top live chat software.



File Sharing


Issue Tracking

Chat Routing


Real-time Monitor

Text Chat

Monitor Window

Operator-to-Operator Chat

Chat History

Chat Transcripts

Custom Views

Custom Permissions


Post-Chat Survey

Multi-Language Support

Pre-chat Form

Offline Messages

Self-Help Article Links



Overall ranking


Last updated on March, 29

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Frequently Asked Questions

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What makes HelpOnClick different?

Since 2012, HelpOnClick has helped businesses worldwide engage with their customers through this online live chat software. Like other live chat software, it enables them to chat with website visitors or customers instantly—so why choose HelpOnClick when it’s like the others? HelpOnClick is easier to use and set up on your website. Through a live chat software comparison, you can discover how HelpOnClick has more in-depth customization features than others. It enables you to personalize the live chat software while offering a budget-friendly cost of live chat software. Get a preview of its advanced features by trying this live chat software for free through its 30-day free trial period!

What happens when a website does not have a live chat?

When you don’t have a live chat system on your website, you will lose customers. You lose customers or potential leads by being unable to respond to their queries immediately. Not many visitors want to inquire via a phone call; that’s why a live chat is necessary to integrate into your business’ website.

Does HelpOnClick have a virtual chat agent?

Yes, HelpOnClick has a virtual chat agent option. These virtual chat agents take your place 24/7 in answering necessary customer inquiries. All you need to do to answer their queries is to set up the script that triggers a reply. You may also select your preferred language to answer your customers.

Is it necessary to be tech-savvy to learn how to set up the live chat?

No. HelpOnClick has a comprehensive UI and is simple to set up, as stated in their features. The team behind HelpOnClick devised the software with a simple integration as their goal. You can quickly implement the live chat into your websites through copy/paste functions without the need to be tech-savvy.

Is the live chat program accessible?

Yes. HelpOnClick is accessible and compatible with multiple devices. You can access it through Android, iOS, Windows, and OS. HelpOnDesk live chat software is also available in web browsers such as Google Chrome, Firefox, and Safari.

Is it possible to cancel the purchase while on a free trial?

You can wait on the free trial period to expire, and it will automatically disable you from accessing the advanced features. You don’t have to input your credit card to begin using the free trial or account, so you don't need to worry about being charged.

How many languages does HelpOnClick support?

HelpOnClick supports 20 languages and can be implemented wherever websites are integrated. Major languages such as English, Spanish, Russian, and Arabic are included in the 20 languages they support.

Can I implement the chat via SMS?

Yes, you can implement chat via SMS with HelpOnClick. To use this feature, click on the “Admin” tab, and then navigate to “Setup.” Choose “Operators” and pick “Your Chosen Operator” by clicking twice. Check on the SMS Checkbox, then hit “Save.”

You can also activate SMS chat by clicking on “Back” in the tabs, then “Settings.” Find the “SMS Configuration Section,” adjust your settings, then do the confirmation processes.

If you’re having trouble setting up your SMS chat, you may contact HelpOnClick directly.

How to set up your live chat operators?

To set up your live chat operators, select the “Admin” tab, then navigate to “Setup”. Choose “Operators” and “Add,” then configure your settings. If you want to edit an operator, you can double click on them.

Which payment methods does HelpOnClick accept?

The payment methods that are acceptable in HelpOnClick are credit cards and Paypal accounts. Billing you or any changes within your plan is not made automatically. It will be implemented once you have contacted HelpOnClick’s team.

Is HelpOnClick reliable to make transactions with?

Your data is secured on HelpOnClick. They have an advanced data center, as well as secure sockets layer (SSL) connection, to ensure the protection and confidentiality of your information. Moreover, Paypal’s essence as a payment method proves its reliability since Paypal does not affiliate itself with fraudulent companies.

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