Genesys Reviews

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3.5/5

#29 Live Chat Software

205 reviews

Genesys is a cloud-based customer engagement platform that enables organizations to enhance the customer experience. With Genesys, businesses can quickly set up and launch live chat on the website, social media channels, or mobile app. The platform offers real-time analytics to measure the success of campaigns and enable businesses to take immediate action.

Review insights

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Truely score

Truely score heart icon

3.46

from 205 analyzed reviews

Pros

Reviews with positive sentiment

66%

Cons

Reviews with negative sentiment

34%

Last updated on March, 29

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Audio Chat

Video Chat

Monitor Window

Chat History

Chat Transcripts

Custom Permissions

Dashboards

Post-Chat Survey

Pre-chat Form

Self-Help Article Links

Co-Browsing

File Sharing Feature

Lead Capture

Ranking

Overall ranking

29
1

Last updated on March, 29

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