Formilla Reviews

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#23 Live Chat Software

61 reviews

Get the power of sales, marketing, and support in one place with Formilla. It helps you engage customers with personalized, automated messages across all channels. With an easy-to-use interface, over 12,000 companies worldwide are boosting conversion rates and generating more leads. Formilla empowers businesses to engage, convert, and retain customers.



File Sharing


Issue Tracking

Chat Routing


Real-time Monitor

Text Chat

Chat History

Chat Transcripts


Post-Chat Survey

Multi-Language Support


File Sharing Feature

Lead Capture

Set Assignment Rules

Chat Routing

Browser Accessibility

Android Device Compatible

iOS Device Compatible


Overall ranking


Last updated on March, 29

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Frequently Asked Questions

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What makes Formilla different?

Formilla has built its reputation on providing high-quality customer service and support to companies of all sizes. When making a live chat software comparison, one of the critical differentiators for Formilla is its extensive range of products. Formilla uses artificial intelligence to provide site visitors with around-the-clock support even when no agent is available.

What is Formilla?

Formilla live chat room software is a customer service chat app that helps businesses improve their customer experience. It integrates seamlessly with your website and mobile apps to provide an instant communication channel with your customers. With this app, you can handle all the chat conversations that happen on your website 24x7.

How does customer service improve with the use of Formilla?

With Formilla live chat software for business, companies can better retain their customers by providing excellent customer service. It also gives companies more insight into their customer’s needs and preferences which they can then use to improve their products and services. It allows you to answer your customers’ inquiries as well quickly.

What is the difference between using Formilla Live chat and email?

Using Formilla live chat is more personal than email as it allows the customer to chat with a person. The live chat software is usually more interactive since you can see their messages right away and answer them with your messages. You can read emails at your leisure, whereas you must reply instantly or lose the customer with live chats.

How can I use Formilla live chat for marketing?

Formilla may help you boost your visitor-to-lead conversion rate, which is the percentage of website visitors who exhibit clear interest in a product or service you offer. You can reduce the number of visitors that "bounce" off your site by engaging potential buyers right away and utilizing live chat to pre-qualify leads and see how interested a visitor is in what you have to offer.

How does Formilla work concerning customer support features such as chat, email, and social media?

Formilla is designed to help customer service agents handle multiple conversations with customers simultaneously while providing the most relevant information for each customer. Formilla’s enterprise lives chat software has built-in chat, email, and social media features that customer service agents can provide timely support.

What are the advantages of using Formilla’s AI chatbot for customer service?

An AI chatbot can perform several tasks, such as answering general questions about the company, taking orders for products and services, and managing payments. Due to the vast number of interactions, AI chatbots can learn quickly, and thus they provide better customer service than humans who need time to train for new interactions.

How can Formilla monitor visitors on a website?

With Formilla, you can view your website traffic in real-time, as well as the countries and regions from which your visitors come. Find out which pages they viewed, how long they stayed on your site, and what browser and operating system they're using. You may also prompt them to a live chat while they are browsing your website.

How do Formilla’s automated chatbots work?

Chatbots use artificial intelligence to learn how to communicate with consumers properly. Using Formilla, you can create custom chatbots that operate 24 hours a day, seven days a week to qualify leads, schedule meetings automatically, and answer common requests using menu-based choices!

Can I use Formilla for automation and filtering?

Contacts who haven't visited in a while can be segmented or tagged, and you can send a tailored email to entice them back. Set up automated messaging to go off when consumers join up, make a purchase, or their membership is due to expire, among other things. You can also keep track of your progress, make improvements, and attract additional consumers.

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