Comm100 Reviews

Comm100 logo
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3.6/5

#13 Live Chat Software

205 reviews

Are you looking for a way to improve your customer services? Comm100 is a live chat software for businesses of all scales that allows fast, reliable, and affordable customer service delivery through real-time interactions. With Comm100, keeping in touch with customers is easier than ever.

Review insights

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Truely score

Truely score heart icon

3.57

from 205 analyzed reviews

Pros

Reviews with positive sentiment

68%

Cons

Reviews with negative sentiment

32%

Last updated on March, 29

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Text Chat

Audio Chat

Video Chat

Monitor Window

Operator-to-Operator Chat

Chat History

Chat Transcripts

Online Operator Count

Custom Views

Custom Permissions

Ticket Management

Email Management

Internal Notes

Set Assignment Rules

Ranking

Overall ranking

13
-1

Last updated on March, 29

Comm100 Alternatives

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About the seller

Seller

Comm100 Network Corporation

Frequently Asked Questions

Truely is based on AI algorithms that are getting smarter every day.
What makes Comm100 different?

Excellent communication between customers and businesses is now more convenient and accessible with Comm100. It’s equipped with a user-friendly platform that promises to make digital communication easy to learn and easy to use for everyone. On top of this, Comm100 is fully customizable to best suit your business needs. Nowadays, customers want their queries answered whenever and wherever, and Comm100 ensures to improve your customers’ satisfaction by engaging with your customers better. One of Comm100's most prized developments is their chatbots and automation tools that help in answering questions and process transactions quickly. Through these automated systems, you can cater to your customers’ needs and save time and effort in managing their queries.

Can I try Comm100 before buying it?

Yes. The Business subscription plans, for both Live Chat and Omnichannel services, allow you to start using the live chat software for free for up to 3 agents. Once you wish to expand your subscription services, you can just pay the extra cost of the additional licenses you need.

How can I monitor my on-site visitors?

Click on your “Visitors” tab, and you’ll see your website’s current visitors. Along with that, you’ll be able to view their information, such as their name, location, email address, current page browsing time, search engine, keywords, and more.

How can I view the offline messages left by my visitors?

The messages your clients leave for you when you’re offline are stored on the Comm100 server. You can view them by reading the forwarded messages on your email account, the live chat module on the site, or through the Ticket Module if you have Comm100 Live Chat with Comm100 Ticket.

How do I start a co-browsing session with my visitor?

In your chat sessions, there’s an icon located on the messaging toolbar to initiate co-browsing. Once an agent clicks on the button, all they need to do is wait for the visitor to accept or decline the co-browsing invitation.

How to change my chat button images?

One of the best features of the Comm100 online live chat software is that you get to customize your chat button images. You can either upload your own photo for the button or choose one from the software’s already provided choices.

Here how you can change your button image:

Step 1:

First, click on the “Campaign” menu and go to the “Chat Button” menu.

Step 2:

Select the “Image” button type, then go to the “Desktop” view.

Step 3:

Choose your button image, either by uploading or by selecting one from the gallery.

Step 4:

Save your settings. Once saved, your buttons will update immediately.

Why aren’t the changes I’m making in Comm100 reflected on my website?

Here are the possible causes of this issue:

1. More than one campaign is opened, and you’re accidentally making changes to the other.

2. You forgot to save the changes.

3. You didn’t refresh or reload after saving changes.

Remember that all the changes you make are saved only for the campaign you are editing. Ensure that you’re editing the correct campaign, always saving your changes, or refreshing the page.

How to install the Comm100 live chat code onto my website?

If you’re looking to install the live chat on your website, installing the Comm100 code is the first step. The code is available on your Comm100 account. Just copy and paste the code right before the closing found in your HTML file.

Can I put Comm100 live chat on multiple websites?

Yes, you’re allowed to download and use the live chat software on multiple sites as long as they’re under one account. It’s as simple as copying and pasting the code onto the websites you want.

What are the audio and video chat requirements before for Comm100?

For users to use audio and video for the online live chat software, your website should adopt the HTTPS secure web protocol. The supported browsers and platforms that you can use are Google Chrome and Mozilla Firefox for Windows, macOS, and Android, and Safari 11.0 for iOS 11 and macOS. These are requirements for both the visitor and agent’s side to use the audio and video chat feature.

How can I update to the latest version of Comm100 live chat plugin?

The benefits of updating your software plugins include advanced performance and an all-around better experience for the software users.

For WordPress Plugin

Users will usually receive a notification of an update on the ‘Plugin’ page. To update, just simply click the notification to download.

For Joomla Plugin

Users will need to download the Joomla manual installation .zip file to update the latest plugin. The downloadable file link will either be sent to you through email or received as a notification.

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