ClickDesk Reviews

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3.3/5

#40 Live Chat Software

65 reviews

ClickDesk is a live chat software that brings your conversations to life. It’s a reliable and easy-to-use platform designed for small and medium-sized businesses to engage with their customers. It’s a cloud-based solution that integrates video, voice chat support, and social media in a single helpdesk solution.

Review insights

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Truely score

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3.29

from 65 analyzed reviews

Pros

Reviews with positive sentiment

64%

Cons

Reviews with negative sentiment

36%

Last updated on April, 7

Features

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

Text Chat

Audio Chat

Video Chat

Monitor Window

Operator-to-Operator Chat

Chat History

Chat Transcripts

Custom Permissions

Shared Inbox

Dashboards

Post-Chat Survey

Multi-Language Support

Pre-chat Form

Offline Messages

Ranking

Overall ranking

40

Last updated on April, 7

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About the seller

Seller

ClickDesk

Frequently Asked Questions

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What makes ClickDesk different?

Around 185,498 websites in over120 countries trust ClickDesk. ClickDesk has a 99.95% uptime rate, and it offers cool features to convert your visitors into happy customers. They provide an awesome combo of live-chat, voice, and video chat that you can get through affordable plans. With ClickDesk, you can instantly communicate with your visitors and answer their questions. Plus, you can manage all of your emails and offline chats using an easy-to-use integrated helpdesk. It also comes with a social media integration feature where your customers can connect with you through their social media accounts.

How can I make ClickDesk appear on my site after creating and adding the code?

After signing into your account, click the green "Login as Agent" button to log in to the agent dashboard. Then refresh your website. This process resolves the issue in most cases, but if it doesn't work with yours, you might want to double-check the code to make sure that everything is entered correctly.

How can I change the language in the widget?

If you wish to change the language in your widget, go to the "Forms & Localization" page. You can then select your preferred language from the drop-down menu located on the top right portion.

Is the chat window in ClickDesk customizable?

Yes. But to keep ClickDesk affordable for everyone, the customization option depends on your chosen plan. To customize your chat window, pick a theme, and change the colors, texts, and positioning. Upload your logo and an attractive image, then change the default language.

Does ClickDesk work on iOS/Android?

Yes. ClickDesk made it easy for agents to answer chats by making their software available on mobile devices. Here is how you can configure an agent's IM network settings:

Step 1:

Open the "Agent" menu located at the top of your admin dashboard.

Step 2:

Choose your preferred agent.

Step 3:

Click the "IM Network" tab.

Step 4:

Select the GRalk from the drop-down menu.

Step 5:

Enter your GTalk email address.

Step 6:

Save your changes.

Can I integrate ClickDesk with Google Hangouts?

Unfortunately, ClickDesk cannot be integrated with Google Hangouts at the moment. Also, ClickDesk has stopped supporting Skype.

Which payment methods does ClickDesk support?

ClickDesk accepts all major credit cards such as Visa, MasterCard, and American Express. You can also use PayPal to pay for your yearly plans.

Can I pay once for a lifetime license?

This live chat software only offers a subscription-based service. ClickDesk does not support a one-time payment for a lifetime license. Instead, you can pay your plans monthly, yearly, or every two years at a time.

Can I use ClickDesk on multiple websites?

Yes. ClickDesk supports multiple domain installations, depending on the plan you’re currently in. However, their free plan is limited to only one domain.

Do I need to install anything on my PC to use ClickDesk?

No. ClickDesk will never ask you to install any software on your PC or server. ClickDesk is completely cloud-hosted. It automatically keeps you updated and safe from bugs. To use ClickDesk, simply sign up, customize the app, and paste the code on your website.

How long does it take to approve my ClickDesk account?

Approval of an account in ClickDesk is instant. Your account and the upgrades are quickly activated. You just need to sign up and verify your email, and then you'll immediately be a part of the ClickDesk family.

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