#5 Live Chat Software
Are you looking for a way to reach your clients quickly? AppyPie’s live chat room software is a service that allows you to offer customer support and information. It works as an instant messenger where you can communicate with your customers or site visitors in real-time. Appypie can help you interact, engage, and convert directly with your clients instantly.
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Last updated on March, 29
Frequently Asked Questions
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What makes AppyPie different?
If you are looking for a way to integrate live chat software for business purposes, AppyPie has a user-friendly interface that you can easily set up on your website. The moment you create an account with AppyPie, your live chat will be ready to deploy. You can even customize your widget and add your brand’s colors. AppyPie’s online live chat software also gives you access to your visitor’s list, which can help you proactively chat with your customers. It lets you apply different filters based on the pages that your customers visit. If you are working with a team, AppyPie also provides you with various tools like access levels so you can easily manage your team members.
How do I start using AppyPie’s live chat software?
After launching AppyPie in beta, you can just follow the onboarding steps. Simply sign up, then go to “Customize Live Chat Window'' to design your widget. After that, copy the chat code from AppyPie’s open source live chat software builder and paste it into the HTML of your website.
Is AppyPie’s live chat software available for mobile devices?
No. While AppyPie has other applications that are available for mobile devices, you cannot download the live chat software for smartphones or tablets. AppyPie is currently only available for desktops and laptops.
Can I deploy the live chat widget on multiple websites?
Yes. All you need to do is copy and paste to your website the open-source live chat software code. The pricing plans on AppyPie depend on the number of agents you have per month, so you are free to use the widget on as many websites as you need for your business.
What is the difference between AppyPie’s live chat software and chatbot?
Both of these applications are used so you can engage and communicate with your customers. AppyPie’s live chat software lets you use agents to provide immediate customer support. On the other hand, the chatbot application uses artificial intelligence and is designed to simulate conversations like a human.
What payment methods are accepted?
AppyPie currently accepts payments through major credit cards and debit cards like Visa, MasterCard, Amex, and many others. You may also opt to pay through Paypal or online banking. However, please keep in mind that the payment methods available may differ depending on your country.
Can I still receive inquiries even when I am offline?
Yes. After pasting the live chat software open source code onto your website, your customers can reach you at any time. You will still receive these inquiries on your email even when you are not active on your site. Your team can still get the contact details of your customers so you can get back to them immediately.
Will I be able to see my chat history?
Yes. You will get all the logs created for all of your chats with your customers. You can also apply different filters to search details of different users and agents on your preferred dates. This makes it easier for you to find previous information, so you don’t have to ask the same questions again.
How do I get feedback from my customers?
Appypie has a chat rating feature for both website visitors and admins. Your customers can provide feedback about their experience with your live chat. Your agents or admins can go through these ratings and make changes to improve your customer support and live chat responses.
Does AppyPie have pre-chat forms?
Yes. Pre-chat forms collect basic information and queries of your website visitors, so you know why they initiate the chat. This way, you know which agent should answer their questions. Your agents can be more prepared in handling your customers’ queries and respond to them without delays.
Can I cancel my account at any time?
Yes. If you decide that AppyPie isn’t the platform you want to use, you can just cancel your account. All you need to do is go to your “Settings.” On the “Data Management” panel, just click on the “Delete My Account” option. After that, you will receive a confirmation email regarding your account’s cancellation within 24 hours.