Best Live Chat Software in December 2022

#1

GENESYS

Best Overall

205 Reviews analysed

182 Positive

23 Negative

Visit site

GENESYS offers a great variety of features, but is missing some key features that are common among other services. First and foremost, one of the main advantages of GENESYS is its compatibility with a wide range of devices and software. It is compatible with Android and iOS devices, as well as Windows and MacOS computers. This makes it a very versatile tool that can be used by a wide variety of people. Additionally, GENESYS offers a free trial period so that you can try out the service before committing to it. However, there are some downsides to GENESYS. One of the most notable is that it does not offer ticket management or set assignment rules. This can make it difficult to keep track of conversations and ensure that they are being handled in a timely manner. Additionally, GENESYS does not have a FAQ feature, which can be helpful for customers who need quick answers to their questions. Overall, GENESYS is a good live chat software option, but it is missing some key features that are common among other services.

In their reviews, users have mentioned that they like that GENESYS: -works across multiple devices -has great support -is very intuitive -is great or creating social media posts -is user friendly -and easy to use

#2

Olark

544 Reviews analysed

516 Positive

28 Negative

Visit site

Olark offers a free trial period, so users can try the software before they commit to a subscription. Olark integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page. The software also includes features like chat history, pre-chat forms, ticket management, file sharing, text chat, email management, chat transcripts, dashboards, chat routing, real-time website traffic monitoring, customer data platform integration, marketing software integration, multi-language support, FAQs, and web analytics. However, Olark is missing some common features like social media integration, custom permissions, browser accessibility, lead capture, standard reports, Android device compatibility, custom bots, internal notes, iOS device compatibility, artificial intelligence chatbot support. Overall, Olark is a good live chat software option for businesses that are looking for basic features and integrations.

In their reviews, users have mentioned that Olark is easy to use and install. It is also better than the rest, with great support and user-friendliness. Lots of long time users have said that Olark's customer service is great.

#3

RhinoSupport

79 Reviews analysed

76 Positive

3 Negative

Visit site

RhinoSupport is a live chat software that is used to communicate with customers in real time. The software provides a dashboard that gives an overview of the conversation, as well as the ability to view web analytics and ticket management. The software is also compatible with iOS and Android devices.

In their reviews, users have mentioned that one of the things they like about RhinoSupport is that the learning curve is gentle. This means that it is easy to use and understand, even for those who are not familiar with Live Chat software. Another pro is that it is user-friendly, meaning that it can be used by anyone without any prior knowledge or experience. Additionally, users have said that the design of RhinoSupport is appealing and attractive. Finally, there seems to be nothing that users dislike about this product, indicating that it is a high-quality Live Chat software option.

#4

Chaport

124 Reviews analysed

114 Positive

10 Negative

Visit site

Chaport is a live chat software that is used to provide quick responses and high-quality conversations. It integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page. Some upsides of Chaport are that it has web analytics, offline messages, chatbot, multi-language support, social media integration, marketing software integration, customer data platform, Android device compatible, CRM integration, internal notes, pre-chat form, iOS device compatible, custom bots, chat history, browser accessibility, lead capture, chat transcripts, and FAQ feature. However, there are some downsides to Chaport as well. First and foremost, it does not have email management which is a big con. Additionally, it also does not have features like chat routing, artificial intelligence chat , text chat , file sharing feature , standard reports , free trial period , ticket management , email software integration , custom permissions , data security , set assignment rules , real-time website traffic monitoring , and dashboards .

In their reviews, users have mentioned that Chaport is easy to use and great for beginners. The free version provides a lot of features and the customer service is responsive. It's easy to integrate Chaport with other software and it's better than similar products on the market. It's also affordable, with a great pricing structure for different users. Finally, Chaport is easy to install.

#5

Customerly

217 Reviews analysed

192 Positive

25 Negative

Visit site

Customerly offers many features that are common among other live chat software. However, there are some key features that are missing, which could be dealbreakers for some users. Customerly does not have a customer data platform, standard reports, file sharing, offline messages, multi-language support, social media integration, chat routing, real-time website traffic monitoring, email management, lead capture, FAQs, web analytics, or ticket management. Additionally, custom permissions, browser accessibility, and custom bots are not offered. Some of these features are available with the paid plan, but others are not available at all. On the upside, Customerly offers conversion tracking, a shared inbox, a forever free plan, video chat, and a template library. These features are not as common among other live chat software and can be quite useful for businesses. Overall, Customerly is a decent live chat software with some good features. However, the lack of some key features may be a dealbreaker for some users.

In their reviews, users have mentioned that Customerly has great email templates, is easy to use, and has everything that you need. However, some users have complained about the customer service being bad. Additionally, many people find the software to be very intuitive and appreciate that the free version is great. Finally, others note that Customerly is easy to integrate into other systems.

#6

Acquire

49 Reviews analysed

47 Positive

2 Negative

Visit site

Acquire is a live chat software that offers a variety of features for customer support, including automatic chat translation, self-help article links, audio chat, template library, shared inbox, behavior-based triggers, and more. However, it is missing some common features that are offered by other services, such as email software integration, customer data platform, set assignment rules, standard reports, and free trial period. In addition, its pricing is on the higher end compared to other live chat software.

In their reviews, users have mentioned that a key strength of Acquire is the excellence of their customer service. In addition, users have also said that Acquire is better than competing live chat software solutions and that their support is excellent. There was nothing negative mentioned in the reviews.

#7

Gist

90 Reviews analysed

88 Positive

2 Negative

Visit site

Gist does not have any features that would make it stand out amongst its competitors. However, it does offer a wide range of features that are common in most live chat software products. These features include chatbots, multi-language support, data security, email integration, FAQs, assignment rules, marketing software integration, text chat, chat transcripts, free trials and custom bots. One downside of Gist is that it is missing some common features that are offered by other live chat software products. These missing features include chat routing, artificial intelligence chat, offline messages, web analytics, internal notes, customer data platform, real-time website traffic monitoring, CRM integration and social media integration. Another downside is that Gist does not have a forever free plan like some of its competitors.

#8

LiveAdmins

91 Reviews analysed

81 Positive

10 Negative

Visit site

In their reviews, users have mentioned that LiveAdmins is great for small businesses, easy to use, has great customer service, and is good value for money.

#9

Comm100

312 Reviews analysed

282 Positive

30 Negative

Visit site

Comm100 has many features that are unique and rare to find in other services. One of these is the online operator count. This allows you to see how many operators are online at any given time, so you can plan your customer service accordingly. Another unique feature is behavior-based triggers. This allows you to set up automatic responses to certain customer behaviors, so you can provide a more personalized experience. Finally, Comm100 also has conversion tracking, which allows you to track how many customers are converting from chat to sales. In addition to these unique features, Comm100 also has all of the features that are common in live chat software. These include text chat, chat transcripts, lead capture, file sharing, email management, free trial periods, dashboards, custom bots, standard reports, and more. Comm100 also has full integration with all major website platforms, so you can use it on any site.

In their reviews, users have mentioned that Comm100 is easy to use and great for customer service. They have also said that it is easy to navigate, has lots of customization options, and has everything you need. Some users have also said that the email templates are great.

#10

Provide Support

116 Reviews analysed

108 Positive

8 Negative

Visit site

In their reviews, users have mentioned that Provide Support is great for its value, support, and easy use. However, some users have found that the software can be glitchy at times.