Best Live Chat Software in June 2022

Live chat support is now more popular than ever because of its efficiency in providing quick responses and high-quality conversations. With live chat software, you can create a positive customer experience and ensure customer satisfaction. It integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page.

updated Jun 17, 2022 4:15 AM

42

listed services

22,048

analyzed reviews

2,205

suspicious reviews removed

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Service

Price

Multi-Language

File Sharing

Issue Tracking

Chat Routing

Real-time Monitor

1

LiveChat logo
Truely score heart icon

4.4/5

476 reviews

$16.00

per month, per agent

Image

Automated

2

1

Zendesk logo
Truely score heart icon

3.9/5

1,050 reviews

$49.00

per month, $588.00 billed annually

Image

Automated

3

2

LiveAgent logo

LiveAgent

Truely score heart icon

3.9/5

223 reviews

$15.00

per month

Image,Video,Audio

Automated

4

Tawk.to logo
Truely score heart icon

3.8/5

2,760 reviews

$1.00

per hour

Image

Manual

5

1

AppyPie logo
Truely score heart icon

3.8/5

5,851 reviews

$7.59

per month

Image,Video,Audio

Automated

6

4

Olark logo
Truely score heart icon

3.8/5

544 reviews

$29.00

per month

Image

Automated

7

Intercom logo

Intercom

Truely score heart icon

3.7/5

65 reviews

$67.00

per month, $804.00 billed annually

Image,Video

Automated

8

3

Jivochat logo
Truely score heart icon

3.7/5

985 reviews

$12.00

per month, $288.00 billed every two years

Image,Video,Audio

Automated

9

Hubspot  logo

Hubspot

Truely score heart icon

3.7/5

1,835 reviews

$19.00

per month

Image,Video,Audio

Automated

10

PureChat logo

PureChat

Truely score heart icon

3.7/5

1,304 reviews

$13.00

per month

Image

Automated

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Frequently Asked Questions

Truely is based on AI algorithms that are getting smarter every day.
What is live chat?

Live chat is an operating system that enables businesses to provide customer service via real time messaging. Companies use live chat to offer customer support for their products and services.

Why do you need live chat?

An essential tool in growing your business, live chat software can help you attract more customers, increase customer retention, and increase revenue. It is also an easier way to provide customer support.

What are the types of live chat support?

Users can choose from several options such as text, voice, video, and co-browsing.

Live Text Chat Software

Live text chat provides support and resolves customer issues faster. Users can also multitask while using live text chat. This feature also allows companies to deliver 24/7 service to their customers.


Video, Voice, and Text Support Software

With this type of software, you can manage customer queries, provide information, and handle any other task that needs real-time support.


Co-browsing Software

Co-browsing software is an efficient way of sharing a single computer screen with someone else. It is more effective if you are with a customer that has a technical issue.

Who needs live chat support?

Live chat support is becoming more and more popular in the digital world. The sectors that
benefit from this feature are:

โ€ข Travel and Hospitality
โ€ข Real Estate
โ€ข Healthcare and Insurance
โ€ข Automobile Sales
โ€ข IT Solutions Provider
โ€ข Education
โ€ข Banking and Financial Services
โ€ข E-commerce Business

What are the core features of live chat software?
Proactive Chat

Enables your chat representatives to initiate conversations with your visitors and proactively assist them.


Visitor Tracking

Monitors your visitors and checks their browsing habits, the amount of time they spend on your website, and the items they look at.


Automated Pop-up Messages

Allows you to create custom messages for new or returning visitors.


Chat Rating

Allows visitors to rate the conversation and serves as a feedback tool for your company to improve its services.


Omni-channel Capabilities and Mobile Optimization

Allows customers to chat directly from their phone, tablet, or laptop.


Channel Responses

Give chat representatives the option to use templates when replying to customers.


24/7 Support

Provides users with constant online assistance.

Which model is better, cloud-based or self-hosted?

In general, cloud-hosted applications are preferable because you can access them from anywhere, at any time. They have bug protection, 24/7 assistance, and are easy to back up and recover.

What are the potential issues with live chat support?
Internet Connection Issues

A slow internet connection can negatively affect live chat support; it can disrupt the chat connection and lead to displeased customers.


Slow Replies from Chat Agents

Customers expect live chat agents to be knowledgeable and helpful; slow response time can lead to unfavorable customer impact. Agents must respond fast in a professional manner.


User Preferences

Some users prefer voice rather than text, and older customers might not even know how to use live chat. These issues are fixable by making the interface user-friendly and providing all types of live chat support.

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