Best Live Chat Software in June 2022
Live chat support is now more popular than ever because of its efficiency in providing quick responses and high-quality conversations. With live chat software, you can create a positive customer experience and ensure customer satisfaction. It integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page.
updated Jun 17, 2022 4:15 AM
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per month, $804.00 billed annually
per month, $288.00 billed every two years
Frequently Asked Questions
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What is live chat?
Live chat is an operating system that enables businesses to provide customer service via real time messaging. Companies use live chat to offer customer support for their products and services.
Why do you need live chat?
An essential tool in growing your business, live chat software can help you attract more customers, increase customer retention, and increase revenue. It is also an easier way to provide customer support.
What are the types of live chat support?
Users can choose from several options such as text, voice, video, and co-browsing.
Live Text Chat Software
Live text chat provides support and resolves customer issues faster. Users can also multitask while using live text chat. This feature also allows companies to deliver 24/7 service to their customers.
Video, Voice, and Text Support Software
With this type of software, you can manage customer queries, provide information, and handle any other task that needs real-time support.
Co-browsing software is an efficient way of sharing a single computer screen with someone else. It is more effective if you are with a customer that has a technical issue.
Who needs live chat support?
Live chat support is becoming more and more popular in the digital world. The sectors that
benefit from this feature are:
• Travel and Hospitality
• Real Estate
• Healthcare and Insurance
• Automobile Sales
• IT Solutions Provider
• Banking and Financial Services
• E-commerce Business
What are the core features of live chat software?
Enables your chat representatives to initiate conversations with your visitors and proactively assist them.
Monitors your visitors and checks their browsing habits, the amount of time they spend on your website, and the items they look at.
Automated Pop-up Messages
Allows you to create custom messages for new or returning visitors.
Allows visitors to rate the conversation and serves as a feedback tool for your company to improve its services.
Omni-channel Capabilities and Mobile Optimization
Allows customers to chat directly from their phone, tablet, or laptop.
Give chat representatives the option to use templates when replying to customers.
Provides users with constant online assistance.
Which model is better, cloud-based or self-hosted?
In general, cloud-hosted applications are preferable because you can access them from anywhere, at any time. They have bug protection, 24/7 assistance, and are easy to back up and recover.
What are the potential issues with live chat support?
Internet Connection Issues
A slow internet connection can negatively affect live chat support; it can disrupt the chat connection and lead to displeased customers.
Slow Replies from Chat Agents
Customers expect live chat agents to be knowledgeable and helpful; slow response time can lead to unfavorable customer impact. Agents must respond fast in a professional manner.
Some users prefer voice rather than text, and older customers might not even know how to use live chat. These issues are fixable by making the interface user-friendly and providing all types of live chat support.