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Best Live Chat Software in December 2022

Live chat support is now more popular than ever because of its efficiency in providing quick responses and high-quality conversations. With live chat software, you can create a positive customer experience and ensure customer satisfaction. It integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page.

41 Listed services

20,586Analyzed reviews

2,059Suspicious reviews

Service

Price

Multi-Language

File Sharing

Issue Tracking

Proactive Chat

Real-Time Monitor

1

27

GENESYS logo
Truely score heart icon

3.6/5

205 reviews

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$75.00

billed monthly

Image,Video,Audio

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2

5

Olark logo
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3.6/5

544 reviews

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$29.00

per month

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3

15

RhinoSupport logo
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3.6/5

79 reviews

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$47.00

per month

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4

3

Chaport logo
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3.6/5

124 reviews

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$15.00

per month, $180.00 billed annually

Image,Video,Audio

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5

15

Customerly logo
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3.5/5

217 reviews

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$24.00

per month

Image,Video

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6

24

Acquire logo
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3.5/5

49 reviews

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$90.00

per month

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7

24

Gist logo
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3.5/5

90 reviews

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$19.00

per month

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8

LiveAdmins logo
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3.5/5

91 reviews

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contact company for pricing

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9

12

Comm100 logo
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3.5/5

312 reviews

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$29.00

per month, per agent

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10

7

$15.00

per month

Image,Video,Audio

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Best Products

#1

GENESYS

GENESYS

Best Overall

205 Reviews analysed

182 Positive

23 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image, Video, Audio

  • Proactive Chat

  • Real-Time Monitor

Pros

  • Nothing to dislike

  • Easy to use

  • Works across multiple devices

  • User friendly

  • Great support

See all

Cons

  • Customer service is bad

  • No way to contact support

  • Compatibility issues

  • Data loss

  • Crashes reported

See all

GENESYS offers a great variety of features, but is missing some key features that are common among other services. First and foremost, one of the main advantages of GENESYS is its compatibility with a wide range of devices and software. It is compatible with Android and iOS devices, as well as Windows and MacOS computers. This makes it a very versatile tool that can be used by a wide variety of people. Additionally, GENESYS offers a free trial period so that you can try out the service before committing to it. However, there are some downsides to GENESYS. One of the most notable is that it does not offer ticket management or set assignment rules. This can make it difficult to keep track of conversations and ensure that they are being handled in a timely manner. Additionally, GENESYS does not have a FAQ feature, which can be helpful for customers who need quick answers to their questions. Overall, GENESYS is a good live chat software option, but it is missing some key features that are common among other services.


In their reviews, users have mentioned that they like that GENESYS: -works across multiple devices -has great support -is very intuitive -is great or creating social media posts -is user friendly -and easy to use

#2

Olark

544 Reviews analysed

516 Positive

28 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image

Pros

  • Easy to use

  • Customer service is great

  • Easy to install

  • User friendly

  • Better than the rest

See all

Cons

  • Customer service is bad

  • No way to contact support

  • Can't speak with real person

  • Bad accessibility

  • Account setup is hard

See all

Olark offers a free trial period, so users can try the software before they commit to a subscription. Olark integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page. The software also includes features like chat history, pre-chat forms, ticket management, file sharing, text chat, email management, chat transcripts, dashboards, chat routing, real-time website traffic monitoring, customer data platform integration, marketing software integration, multi-language support, FAQs, and web analytics. However, Olark is missing some common features like social media integration, custom permissions, browser accessibility, lead capture, standard reports, Android device compatibility, custom bots, internal notes, iOS device compatibility, artificial intelligence chatbot support. Overall, Olark is a good live chat software option for businesses that are looking for basic features and integrations.


In their reviews, users have mentioned that Olark is easy to use and install. It is also better than the rest, with great support and user-friendliness. Lots of long time users have said that Olark's customer service is great.

Key facts

  • Multi-Language

  • File Sharing

    Image

Pros

  • Learning curve is gentle

  • Nothing to dislike

  • Appealing design

  • User friendly

  • Saved lots of time

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Cons

  • Connection issues

  • Bad user experience

  • Difficult to understand

See all

RhinoSupport is a live chat software that is used to communicate with customers in real time. The software provides a dashboard that gives an overview of the conversation, as well as the ability to view web analytics and ticket management. The software is also compatible with iOS and Android devices.


In their reviews, users have mentioned that one of the things they like about RhinoSupport is that the learning curve is gentle. This means that it is easy to use and understand, even for those who are not familiar with Live Chat software. Another pro is that it is user-friendly, meaning that it can be used by anyone without any prior knowledge or experience. Additionally, users have said that the design of RhinoSupport is appealing and attractive. Finally, there seems to be nothing that users dislike about this product, indicating that it is a high-quality Live Chat software option.

#4

Chaport

124 Reviews analysed

114 Positive

10 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image, Video, Audio

Pros

  • Easy to use

  • Easy to install

  • Really appreciated by its users

  • Free version is great

  • Great pricing

See all

Cons

  • Login problems

  • Problems with app store listing

  • Disappointing free version

  • Don't waste your time

  • Crashes reported

See all

Chaport is a live chat software that is used to provide quick responses and high-quality conversations. It integrates with websites, apps, and email services, so customers can talk to chat support agents without leaving your page. Some upsides of Chaport are that it has web analytics, offline messages, chatbot, multi-language support, social media integration, marketing software integration, customer data platform, Android device compatible, CRM integration, internal notes, pre-chat form, iOS device compatible, custom bots, chat history, browser accessibility, lead capture, chat transcripts, and FAQ feature. However, there are some downsides to Chaport as well. First and foremost, it does not have email management which is a big con. Additionally, it also does not have features like chat routing, artificial intelligence chat , text chat , file sharing feature , standard reports , free trial period , ticket management , email software integration , custom permissions , data security , set assignment rules , real-time website traffic monitoring , and dashboards .


In their reviews, users have mentioned that Chaport is easy to use and great for beginners. The free version provides a lot of features and the customer service is responsive. It's easy to integrate Chaport with other software and it's better than similar products on the market. It's also affordable, with a great pricing structure for different users. Finally, Chaport is easy to install.

Key facts

  • Multi-Language

  • File Sharing

    Image, Video

Pros

  • Email templates are great

  • Customer service is great

  • Easy to use

  • Easy to integrate

  • Has everything you need

See all

Cons

  • Customer service is bad

  • You have to pay extra

  • There are better alternatives

  • Buggy

  • Disappointing free version

See all

Customerly offers many features that are common among other live chat software. However, there are some key features that are missing, which could be dealbreakers for some users. Customerly does not have a customer data platform, standard reports, file sharing, offline messages, multi-language support, social media integration, chat routing, real-time website traffic monitoring, email management, lead capture, FAQs, web analytics, or ticket management. Additionally, custom permissions, browser accessibility, and custom bots are not offered. Some of these features are available with the paid plan, but others are not available at all. On the upside, Customerly offers conversion tracking, a shared inbox, a forever free plan, video chat, and a template library. These features are not as common among other live chat software and can be quite useful for businesses. Overall, Customerly is a decent live chat software with some good features. However, the lack of some key features may be a dealbreaker for some users.


In their reviews, users have mentioned that Customerly has great email templates, is easy to use, and has everything that you need. However, some users have complained about the customer service being bad. Additionally, many people find the software to be very intuitive and appreciate that the free version is great. Finally, others note that Customerly is easy to integrate into other systems.

#6

Acquire

49 Reviews analysed

47 Positive

2 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image

Pros

  • Customer service is great

  • Nothing to dislike

  • Better than the rest

  • Great support

  • Search feature

See all

Cons

  • Slow performance

  • Buggy

See all

Acquire is a live chat software that offers a variety of features for customer support, including automatic chat translation, self-help article links, audio chat, template library, shared inbox, behavior-based triggers, and more. However, it is missing some common features that are offered by other services, such as email software integration, customer data platform, set assignment rules, standard reports, and free trial period. In addition, its pricing is on the higher end compared to other live chat software.


In their reviews, users have mentioned that a key strength of Acquire is the excellence of their customer service. In addition, users have also said that Acquire is better than competing live chat software solutions and that their support is excellent. There was nothing negative mentioned in the reviews.

#7

Gist

90 Reviews analysed

88 Positive

2 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image

Pros

  • Email templates are great

  • Nothing to dislike

  • Better than the rest

  • Feature is rich

  • Great for tracking progress

See all

Cons

  • Mobile app is bad

  • Buggy

See all

Gist does not have any features that would make it stand out amongst its competitors. However, it does offer a wide range of features that are common in most live chat software products. These features include chatbots, multi-language support, data security, email integration, FAQs, assignment rules, marketing software integration, text chat, chat transcripts, free trials and custom bots. One downside of Gist is that it is missing some common features that are offered by other live chat software products. These missing features include chat routing, artificial intelligence chat, offline messages, web analytics, internal notes, customer data platform, real-time website traffic monitoring, CRM integration and social media integration. Another downside is that Gist does not have a forever free plan like some of its competitors.

Key facts

  • Multi-Language

Pros

  • Great for small business

  • Good value for money

  • Easy to use

  • Customer service is great

  • Easy to install

See all

Cons

  • Login problems

  • Customer service is bad

  • Problems with launching

  • Compatibility issues

  • Can't speak with real person

See all

In their reviews, users have mentioned that LiveAdmins is great for small businesses, easy to use, has great customer service, and is good value for money.

#9

Comm100

312 Reviews analysed

282 Positive

30 Negative

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Key facts

  • Multi-Language

  • File Sharing

    Image

Pros

  • Easy to use

  • Customer service is great

  • Lots of long time users

  • Easy to navigate

  • Customization options

See all

Cons

  • Data loss

  • Don't waste your time

  • Bad accessibility

  • Customer service is bad

  • Latest update is not great

See all

Comm100 has many features that are unique and rare to find in other services. One of these is the online operator count. This allows you to see how many operators are online at any given time, so you can plan your customer service accordingly. Another unique feature is behavior-based triggers. This allows you to set up automatic responses to certain customer behaviors, so you can provide a more personalized experience. Finally, Comm100 also has conversion tracking, which allows you to track how many customers are converting from chat to sales. In addition to these unique features, Comm100 also has all of the features that are common in live chat software. These include text chat, chat transcripts, lead capture, file sharing, email management, free trial periods, dashboards, custom bots, standard reports, and more. Comm100 also has full integration with all major website platforms, so you can use it on any site.


In their reviews, users have mentioned that Comm100 is easy to use and great for customer service. They have also said that it is easy to navigate, has lots of customization options, and has everything you need. Some users have also said that the email templates are great.

Key facts

  • Multi-Language

  • File Sharing

    Image, Video, Audio

Pros

  • Great support

  • Lots of long time users

  • Customer service is great

  • Easy to use

  • Good value for money

See all

Cons

  • Customer service is bad

  • Doesn't work on android

  • Can't speak with real person

  • Not user friendly

  • Difficult to understand

See all

In their reviews, users have mentioned that Provide Support is great for its value, support, and easy use. However, some users have found that the software can be glitchy at times.

Most Viewed Comparisons

Truely score heart icon

3.6/5

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Frequently Asked Questions

The best Live Chat Software is GENESYS. GENESYS has been ranking number 1 for the last 16 days.

Live chat is an operating system that enables businesses to provide customer service via real time messaging. Companies use live chat to offer customer support for their products and services.

An essential tool in growing your business, live chat software can help you attract more customers, increase customer retention, and increase revenue. It is also an easier way to provide customer support.

Users can choose from several options such as text, voice, video, and co-browsing.

Live Text Chat Software

Live text chat provides support and resolves customer issues faster. Users can also multitask while using live text chat. This feature also allows companies to deliver 24/7 service to their customers.


Video, Voice, and Text Support Software

With this type of software, you can manage customer queries, provide information, and handle any other task that needs real-time support.


Co-browsing Software

Co-browsing software is an efficient way of sharing a single computer screen with someone else. It is more effective if you are with a customer that has a technical issue.

Live chat support is becoming more and more popular in the digital world. The sectors that
benefit from this feature are:

• Travel and Hospitality
• Real Estate
• Healthcare and Insurance
• Automobile Sales
• IT Solutions Provider
• Education
• Banking and Financial Services
• E-commerce Business

Proactive Chat

Enables your chat representatives to initiate conversations with your visitors and proactively assist them.


Visitor Tracking

Monitors your visitors and checks their browsing habits, the amount of time they spend on your website, and the items they look at.


Automated Pop-up Messages

Allows you to create custom messages for new or returning visitors.


Chat Rating

Allows visitors to rate the conversation and serves as a feedback tool for your company to improve its services.


Omni-channel Capabilities and Mobile Optimization

Allows customers to chat directly from their phone, tablet, or laptop.


Channel Responses

Give chat representatives the option to use templates when replying to customers.


24/7 Support

Provides users with constant online assistance.

In general, cloud-hosted applications are preferable because you can access them from anywhere, at any time. They have bug protection, 24/7 assistance, and are easy to back up and recover.

Internet Connection Issues

A slow internet connection can negatively affect live chat support; it can disrupt the chat connection and lead to displeased customers.


Slow Replies from Chat Agents

Customers expect live chat agents to be knowledgeable and helpful; slow response time can lead to unfavorable customer impact. Agents must respond fast in a professional manner.


User Preferences

Some users prefer voice rather than text, and older customers might not even know how to use live chat. These issues are fixable by making the interface user-friendly and providing all types of live chat support.