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2021 Rankings

Best Live Chat Apps for Android

Last updated on November, 10

Are you looking for a new live chat software app? Live chat is the best way to talk with your customers. It's fast, easy, and free! Try the Iive chat software apps for Android that will improve your business today!

 Best Live Chat Apps for Android illustration

18 service ranked

Our ranking methodology

#

4

ClickDesk logo

ClickDesk

4.52

187

60

247 reviews

Price Starts:

$ 9.99

per month

Visit Website

Price Starts:

$ 9.99

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

Customer Experiences:

pro

  • Allows employees to interact with customers

  • Offers a wide range of features

  • Easy to use

con

  • Scams are very common online

  • Error in refunding

  • Suddenly loses connection

pro

Allows employees to interact with customers

con

Scams are very common online

pro

Offers a wide range of features

con

Error in refunding

pro

Easy to use

con

Suddenly loses connection

#

5

GistBot logo

GistBot

4.48

37

12

49 reviews

Price Starts:

$ 29.00

per month

Visit Website

Price Starts:

$ 29.00

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

8

Chaport logo

Chaport

4.25

53

22

75 reviews

Free

Multi-Language

File Sharing

Image,

Video,

Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Customer Experiences:

pro

  • Easy to integrate on website

  • Great customer service

  • Easy to set up and use

con

  • Unable to login

  • Application crash when upload picture

  • Unable to obtain an activation code

pro

Easy to integrate on website

con

Unable to login

pro

Great customer service

con

Application crash when upload picture

pro

Easy to set up and use

con

Unable to obtain an activation code

#

14

Crisp Live Chat logo

Crisp Live Chat

4.01

389

207

596 reviews

Price Starts:

$ 25.00

per month, per website

Visit Website

Price Starts:

$ 25.00

per month, per website

Multi-Language

File Sharing

Image,

Video,

Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Customer Experiences:

pro

  • More intuitive to configure compared to others

  • Works best for most mobile devices

  • Better tracking of interactions and history

con

  • Not always available to all users

  • Logging problems

  • Slow to open

pro

More intuitive to configure compared to others

con

Not always available to all users

pro

Works best for most mobile devices

con

Logging problems

pro

Better tracking of interactions and history

con

Slow to open

#

15

Jivochat logo

Jivochat

4

679

364

1,043 reviews

Price Starts:

$ 12.00

per month, $288.00 per 2 years

Visit Website

Price Starts:

$ 12.00

per month, $288.00 per 2 years

Multi-Language

File Sharing

Image,

Video,

Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

19

Comm100 Live Chat logo

Comm100 Live Chat

3.95

132

73

205 reviews

Price Starts:

$ 29.00

per month, per agent

Visit Website

Price Starts:

$ 29.00

per month, per agent

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Customer Experiences:

pro

  • Monitor all incoming chats from clients

  • Excellent customer service

  • Simply indispensable

con

  • There are bugs and glitches

  • No customization options for the themes

  • Customer service needs improvement

pro

Monitor all incoming chats from clients

con

There are bugs and glitches

pro

Excellent customer service

con

No customization options for the themes

pro

Simply indispensable

con

Customer service needs improvement

#

21

Tidio logo

Tidio

3.89

825

486

1,311 reviews

Price Starts:

$ 18.00

per month

Visit Website

Price Starts:

$ 18.00

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

24

Drift Live Chat Software logo

Drift Live Chat Software

3.81

175

110

285 reviews

Custom

Multi-Language

File Sharing

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

25

Tawk.to Live Chat logo

Tawk.to Live Chat

3.77

1,880

1,233

3,113 reviews

Price Starts:

$ 1.00

per hour

Visit Website

Price Starts:

$ 1.00

per hour

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

Customer Experiences:

pro

  • Easy installation

  • Serve customers and help make sales

  • Free and easy communication with customers

con

  • No chat history

  • Notification setting is not available

  • Backend is confusing

pro

Easy installation

con

No chat history

pro

Serve customers and help make sales

con

Notification setting is not available

pro

Free and easy communication with customers

con

Backend is confusing

#

26

Lucky Orange logo

Lucky Orange

3.74

200

133

333 reviews

Price Starts:

$ 7.00

per month, billed per 2 years

Visit Website

Price Starts:

$ 7.00

per month, billed per 2 years

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Customer Experiences:

pro

  • Teaches on how to improve the website

  • Clean dashboard and the learning curve is less

  • Helpful customer service

con

  • Multiple ads when using the app

  • Free version has limited features

  • Hard to see the videos

pro

Teaches on how to improve the website

con

Multiple ads when using the app

pro

Clean dashboard and the learning curve is less

con

Free version has limited features

pro

Helpful customer service

con

Hard to see the videos

You’re seeing 10 of 18 Best Live Chat Apps for Android

Frequently Asked Questions on Live Chat Apps for Android

What is the best live chat app for android?

A live chat app for android must give the user the best user experience. Its user interface must be friendly and easy to use. It must also have the complete key features that a live chat app must have for it to have a proper usability. Lastly, the app must be compatible with all types of android devices.

What is a live chat app for android?

A live chat app designed for mobile devices running on the android operating system, is a service that enables two or more individuals to have written conversations. It allows users to talk via text, even if they are currently offline. Users can then engage in a discussion, schedule an appointment with the person they just got connected with over the app, and so on.

Why do you need a live chat app for android?

Live chat apps save money because users don’t need to hire more agents. It also increases efficiency by allowing live chat agents to handle multiple chats simultaneously. Some companies and businesses cannot hire agents to cover all shifts. But through live chat apps, companies and businesses can now provide 24/7 support to their customers. These apps are also the most efficient way for businesses to address customer concerns and complaints anytime they need. This can improve the chances for businesses of getting a positive review. Live chat apps in a business helps in saving time on repetitive tasks. It can help owners to communicate with their customers or employees more efficiently.

What is the purpose of live chat apps?

Live chat apps help in customer support, advertising, and increase sales. Live chat apps are designed in a way that users will be able to communicate with a company representative via live chat. The representative will answer all the questions of the customer. If the customer will not be able to find the answer of the query, he will direct the customer to the concerned department.

Are there any free live chat apps for android?

There are a few live chat apps out there that are free to use. They also offer free live chat features. Most of them offer text chat, live chat, and a messaging system where the customer can message the operator. Even if they are free, they are also easy to use, secured, and are suited for every type of business.

Do live chat apps for android have live translation?

Some live chat apps for android do not have live translation. And android devices do not have built-in translation apps. But users can quickly go to google translate and run the translation on the app. But there are live chat apps that provide multilingual support for users from any country. Users will enable the live translation on their live chat app.

What is the disadvantage of live chat apps?

The real disadvantage of live chat is the distance it creates between other customers and the store. When going into a physical location and through an in-person meeting, users can take their time, browse the products and ask questions about sizing or features that would not be possible over a live chat app.

What are the key features of a live chat app for android?

User Login

A user must register in the app and create a profile. The simplest way to do so is with a phone number and further validation through an SMS. Another way to implement authentication and verification is via email or a social media platform. Users can also make a two-step authorization to prevent strangers from accessing users’ data.

Cloud Storage and Backup

Synchronization with a cloud service will allow the app to save and store message history, images, audios, and other types of files, and keep them up-to-date without clogging the device’s memory. It’s possible to access all the files at any time from that storage method if the Internet connection is active. In addition, if the user makes changes to files and messages from their devices, it will apply to the existing copies. Cloud integration is a great option for those who need backup to access the profile from multiple devices, so if the user loses or damages their phone, they can restore everything on the new one.

Data Security and Encryption

People want their messages and files to be secure from strangers and companies want confidential information to be safe from fraud. Through end-to-end encryption, which means that messages will be seen only by dedicated users. It ensures that both sender and recipient can decode the encrypted chat messages with no third-party intervention.

Chatbots

Chatbots communicate and interact with people via messages to facilitate the performance of various tasks. Chatbots can perform a lot of functions, from publishing posts to managing finances. It’s easy to start and stop working with them, depending on the users’ needs. Chatbots inside chat apps make them more convenient and lively. It’s also possible to leverage chatbots with automatic or smart answers. When AI is integrated, the chat app will be able to offer users replies to messages, so users don’t have to type the responses manually.

Dark and Light Modes

A popular feature to customize the app is to enable dark and light modes. In addition to customization, dark mode saves the device’s battery. Dark mode saves up to 60% of the device's battery. In addition, dark mode is more comfortable for use in dark places, where a bright layout can disturb the user’s eyes.

Message Broadcasting

This feature enables users to create group chats with several contacts and distribute messages to one chat for everyone. Users can send similar messages to various contacts without creating a unified chat with them. Users will also get a simple non-group message without the ability to identify other recipients.

Push Notifications

Push notifications are a must-have feature in a lot of apps, and for chat apps, it plays an absolutely crucial role because that is the way users are aware of new messages. Besides new messages, a chat app can notify users about new contacts, someone’s online status, or if the recipient has read the message.

How to choose a live chat app for android?

Choosing the best live chat app for android provides users with many options. To choose a live chat app for android, users need to look at several different areas. Such as the features, compatibility, and performance. To choose live chat app for android, users must be aware of the following:

1. Consider one that's simple and intuitive. Make sure that the live chat app is simple, easy to use and has all the features needed. If it doesn't work great on mobile devices then it will not serve its purpose well at all.

2. Check out reviews from both negative reviews are helpful for finding out what's wrong with an app.

3. Make sure to read both positive and negative reviews to get a more rounded view of how well the live chat app works for android users.

4. Look at all available features. The best apps integrate seamlessly with other programs or services that users already use.

5. Users must always check their budget. There is a wide variety of Android chat software available, from very basic apps to complicated systems which will take many hours and lots of money to set up. Make sure users know how much money to spend, so that the users only choose options within their budget.

6. Test out the application. Downloading an app is a great way to do this. Users will be able to see how well it works, and if there are any problems with it, before deciding if it's the right option for them.

How to use a live chat app for android?

Live chat app for android is a type of application that allows users to create 3D digital models using various tools and techniques. It can also be used for video games, movie making, animation, toy designing, or simply as a hobby. To use a free 3D modeling software for Mac to create a toy design file:

Step 1:

Search for a live chat app in the play store and install it.

Step 2:

Install the app on the android device.

Step 3:

Open the application and click on the "start a conversation" button to start chatting.

Step 4:

Enter the username of the person the user wants to contact, then click on "chat now" or press enter key. This will open up a new window that says "Start Chat". Users can also choose to start chatting with someone who is online by clicking on their profile picture.

Step 5:

Once started, users can type anything into this box and send it to the recipient as long as the user and the recipient are online. The recipient will be able to see what the user has typed at any time because there is no delete function available in this app.

Step 6:

The recipient will get a notification that someone has started talking with them and they will be able to see both the user’s name and photo next to their messages so that they know who it's coming from. If they reply back, the user will receive a notification letting them know when the recipient responded.

Why should users use live chat apps instead of email?

A live chat app offers better customer service. The majority of people are turned off by email because they have to wait for responses. Some users also typically prefer live chat apps over email because texting is a primary form of communication. With live chat apps, the sender and the receiver can get an answer right away.

What makes a great live chat app for android?

1. A great live chat app for android should be lightweight and have a simple interface.

2. The app should be compatible with all Android devices, including tablets.

3. It should allow users to send pictures in chats and record videos.

4. It should allow users to communicate with people in other countries.

5. Users must make sure that the live chat service is reliable and doesn't go down often.

6. It's important that there are no ads or pop-ups while using the app - this will only frustrate users who are trying to use it for customer service purposes.

7. A live chat app should have security features that protect the user’s data and identity.

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