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2021 Rankings

Best Free Live Chat Software

Last updated on November, 10

Do you want to improve your customer service? Live chat software is a great way to do just that. It allows you to have live conversations with customers in real-time and answer their questions on the spot. The best part is that this software is free! Sign up today and get started right away!

 Best Free Live Chat Software illustration

10 service ranked

Our ranking methodology

#

4

ClickDesk logo

ClickDesk

4.52

187

60

247 reviews

Price Starts:

$ 9.99

per month

Visit Website

Price Starts:

$ 9.99

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

Customer Experiences:

pro

  • Allows employees to interact with customers

  • Offers a wide range of features

  • Easily connect with customers

con

  • Suddenly loses connection

  • Scams are very common online

  • Gives wrong billing information

pro

Allows employees to interact with customers

con

Suddenly loses connection

pro

Offers a wide range of features

con

Scams are very common online

pro

Easily connect with customers

con

Gives wrong billing information

#

5

GistBot logo

GistBot

4.48

37

12

49 reviews

Price Starts:

$ 29.00

per month

Visit Website

Price Starts:

$ 29.00

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

14

Crisp Live Chat logo

Crisp Live Chat

4.01

389

207

596 reviews

Price Starts:

$ 25.00

per month, per website

Visit Website

Price Starts:

$ 25.00

per month, per website

Multi-Language

File Sharing

Image,

Video,

Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

Customer Experiences:

pro

  • Many functionalities

  • Easy to use

  • Works best for most mobile devices

con

  • Crashes frequently

  • Not always available to all users

  • Ads may disrupt your work

pro

Many functionalities

con

Crashes frequently

pro

Easy to use

con

Not always available to all users

pro

Works best for most mobile devices

con

Ads may disrupt your work

#

15

Jivochat logo

Jivochat

4

679

364

1,043 reviews

Price Starts:

$ 12.00

per month, $288.00 per 2 years

Visit Website

Price Starts:

$ 12.00

per month, $288.00 per 2 years

Multi-Language

File Sharing

Image,

Video,

Audio

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

21

Tidio logo

Tidio

3.89

825

486

1,311 reviews

Price Starts:

$ 18.00

per month

Visit Website

Price Starts:

$ 18.00

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

24

Drift Live Chat Software logo

Drift Live Chat Software

3.81

175

110

285 reviews

Custom

Multi-Language

File Sharing

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

25

Tawk.to Live Chat logo

Tawk.to Live Chat

3.77

1,880

1,233

3,113 reviews

Price Starts:

$ 1.00

per hour

Visit Website

Price Starts:

$ 1.00

per hour

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

Customer Experiences:

pro

  • Allows users to set up chat boxes on their website

  • Easy installation

  • Free and easy communication with customers

con

  • No chat history

  • Questions left unanswered

  • Slow team support

pro

Allows users to set up chat boxes on their website

con

No chat history

pro

Easy installation

con

Questions left unanswered

pro

Free and easy communication with customers

con

Slow team support

#

28

Chatra logo

Chatra

3.66

247 reviews

Price Starts:

$ 15.00

per month, per agent

Visit Website

Price Starts:

$ 15.00

per month, per agent

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Manual

Real-time Monitor

#

39

Freshchat logo

Freshchat

3.07

97

111

208 reviews

Free

Multi-Language

File Sharing

Image,

Video

Issue Tracking

Chat Routing

Automated

Real-time Monitor

#

41

MyLiveChat logo

MyLiveChat

2.51

94

171

265 reviews

Price Starts:

$ 15.00

per month

Visit Website

Price Starts:

$ 15.00

per month

Multi-Language

File Sharing

Image

Issue Tracking

Chat Routing

Automated

Real-time Monitor

You’re seeing 10 of 10 Best Free Live Chat Software

Frequently Asked Questions on Free Live Chat Software

What is a free live chat software?

Free live chat software is a communication software designed to offer customers an efficient, cooperative way of communicating with a company through instant and direct messages. It enables businesses to provide real-time customer service at lower costs, with quicker resolutions for the customer.

Why do you need a free live chat software?

Free live chat software is needed to get a small business off the ground and connect with potential customers or clients. It is a fast way to reach out and interact with consumers. This will allow customers to speak with someone while they are browsing their website. Free live chat software also helps a business or an individual stay competitive with their competitors in the market.

Is it safe to use a free live chat software?

Yes. There are a lot of free chat systems that allow users to participate simultaneously during the chat session. Live chat software gives you the ability to talk with the person on the other end, and that helps weed out unscrupulous folks who might want to take advantage of you or steal your identity.

What is the best free live chat software?

Free live chat software is an integral part of any successful customer service experience. There are so many software packages on offer, and it has become hard to find the right one for someone’s business. Some many features and considerations will help the user choose the best option for their brand. It depends on the user’s needs that make software suitable or best.

Do I need to sign up for free live chat software?

The need for a tool like free live chat software can vary depending on the needs of customers and the size of a business. In most cases, signing up will allow a company to have an interactive service on its site. It's a good idea because it ensures that the chat service is online at all times. Plus, it lets the company chat with customers outside of business hours and provides customer retention.

What are the important features of free live chat software?

Instant Message

Instant message is an essential feature to live chat software because it allows the customer service representative to focus on one type of customer's conversation at a time. It lets a person reply as soon as possible to their customer. Also, this avoids context switching between customers or chats.

Easy to Customize

Easy to customize feature allows a person to adjust and combine any tools at their disposal to create the best experience for their visitors. Also, customers are constantly seeking something better, more challenging, more interactive. So they'll be looking for a chatbot with added functionality that can set up campaigns and segment messages to their marketing targets.

Instant Notification System for Admins

Instant notification system for admins is free and easy to use, and it is a great way to provide live chat service without the need for an expensive system. This tool can watch the traffic as it comes in, so when something out of the ordinary pops into the user’s inbox, they know just what needs addressing without delay.

What is the difference between free and paid live chat software?

Free chat software is technically ad-supported. It will not have a lot of features or room for customization. This means that people can only communicate through conversations and cannot reach out by posting on users' walls or private messages. Additionally, the support team will often be busy because they're answering questions from other customers as well as offline chats. Meanwhile, paid live chat software is supported by monthly subscriptions or one-time payments. It usually comes with its server and is accessed through an in-built control panel available from any device. Also, it has no limit on the number of visitors who can use live chat concurrently - meaning all visitors can be chatting simultaneously; unlimited bandwidth.

What are the benefits of free live chat software?

Free live chat software is beneficial because it’s one of the most cost-effective ways to increase sales in your store. Here are some benefits of free live chat software:

1. Build trust with customers by improving communication through free live chat software.

2. Improve conversion rates and the average order value by answering customer questions before they complete their purchase on the site, through automated messages with coupon codes, for example.

3. Reduce friction in the buying process, problems, and feedback from phone or email, which can be cost-prohibitive depending on customer location, such as international call costs.

4. Provide higher levels of content and product engagement - CRM systems allow the user to analyze past conversations history in real-time, helping them serve individualized messaging to each customer based on their specific needs or wants.

Is free live chat software compatible with different operating systems?

That depends. Free live chat software is compatible with any operating system if the user installs the correct encoding pack. If this isn't done, various links within the client might not work correctly, and failed installations may occur. The most common reason for incompatible installations on Windows is an incorrect international language setting within the OS.

How can I get free live chat software?

Several live chat providers provide free proxy software. Different websites offer free live chat services, starting by signing up for a monthly or yearly plan. The user may consider a few factors to choose software. It may include the price or type of payment or the specific features they need or want for their site or business.

How to install free live chat software?

Installing free live chat software is important so that the user can use it effectively. Installing the software will allow the user to access it at any time and place. These are the steps that they should follow:

Step 1:

Find a free chat software that has the features the user wants.

Step 2:

Visit the website and download it.

Step 3:

Install the software to the device.

Step 4:

Log in with a free account and change settings to customize how chat works on the user’s site to best engage with a customer online.

How to use free live chat software?

Live chat software, or real-time chat, is one of the most straightforward ways to give visitors quick answers to their questions. It's also an excellent way to deepen customer engagement and increase conversions for your Web site through increased visitor-to-customer interaction. To use this software, here are the steps they need to follow:

Step 1:

Open the free live chat software or extension the user installed.

Step 2:

Sign up for a Livechat account on the appropriate website and log in to access the account.

Step 3:

Enter the links to websites the user would like to monitor. The software will automatically detect any changes that have occurred on those web pages within seconds after they happen.

Step 4;

Click connect to start monitoring live chat against the webpage or disconnect when the user is finished with it for now.

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