Best Feedback Software in December 2022
Do you need help measuring the customer experience of your business? Feedback software will show you how it's possible and how to do it better with a cloud-based feedback management system. You can improve your operations and make your customers even happier with your business’s service with the help of feedback software.
34 Listed services
19,286Analyzed reviews
1,929Suspicious reviews
№
Service
Price
Surveys
Drag-and-Drop Builder
Survey Templates
Real-time Analytics
Free Trial
Best Products
Key facts
Surveys
Online
Drag-and-Drop Builder
Survey Templates
Real-time Analytics
Free Trial
14 days
Pros
Great support
Very intuitive
Professional
Good value for money
User friendly
Key facts
Surveys
Online
Pros
Customer service is great
Great support
Easy to use
Great for tracking progress
Lots of long time users
Cons
Customer service is bad
Too expensive
Not user friendly
No way to contact support
Bad user experience
In their reviews, users have mentioned that Zendesk is great for customer service, easy to use, and has lots of long-time users. Email templates are also great, but it is too expensive and there is no way to contact support. Not user friendly and customer service is bad. However, reviewers have also said that Zendesk is better than the rest, has great support for tracking progress, and offers great support for customers.
Key facts
Surveys
Online
Pros
Free version is great
Easy to use
Email templates are great
Great for tracking progress
Great for small business
Cons
Disappointing free version
Customer service is bad
Too expensive
Data loss
No way to contact support
In their reviews, users have mentioned that Hubspot has some great pros, such as a free version that is great for small businesses, email templates, and ease of use. However, some users have found the customer service to be bad, with no way to contact support. Additionally, some users find Hubspot to be too expensive and feel that the free version is disappointing. On the whole, though, reviewers think that Hubspot is better than its competitors and excels at tracking progress.
Key facts
Surveys
Online
Survey Templates
Real-time Analytics
Pros
User friendly
Will use it again
Lots of long time users
Money back guarantee
Has everything you need
Frequently Asked Questions
The best Feedback Software is UseResponse. UseResponse has been ranking number 1 for the last 124 days.
Feedback software is a type of software that is used to collect feedback from customers. It can be used for various purposes, but most common is its use for quality assurance and customer satisfaction. Feedback software is becoming more popular because it provides instant feedback, which can be helpful for improving business practices and customer satisfaction.
Feedback software is great for businesses looking into the world of customer demands and trends. It can build a strong and loyal community of followers since it builds a growing relationship with them through engaging dialogue. This can help small teams in addressing customer grievances since data is already compiled and measured. Feedback software programs are vital to grow your business and create upgrades in line with what your customers want.
Accurate Feedback
Feedback has been around for quite a while now. It has been used in many different industries but it is mainly used in the hospitality industry. Feedback software makes collecting feedback from customers easier and more convenient for you and the customer.
Convenient
Feedback software allows companies to collect feedback from their customers in a structured way through surveys or by having a live chat. This can make it more convenient for customers to share their sentiments. Companies can then take action on it and improve their products and services.
Step 1:
Identify what type of feedback you are looking for and what type of feedback you need. It could be for improving customer service, for analyzing the performance of employees or to get insights on the performance of a company.
Step 2:
Identify how you can collect feedback conveniently. You can make customers enjoy giving feedback by giving out a free item when they give you feedback. The manner of collecting feedback also depends on your business. A product review is easier when done on your app, or a quick chat with a customer service representative when filing for warranty.
Step 3:
Collect and analyze responses. The feedback software allows you to gather data from the feedback submissions that your customers provide. The data can be used to visualize their sentiment and provide insight on what you can improve to make their experience better.
One limitation is the inability to track and analyze other data. This means that feedback software cannot measure things like customer satisfaction, user engagement and how much time people spend on your product. Another limitation is the inability to respond or react to customer feedback in real-time.