Best Feedback Software in June 2022

Do you need help measuring the customer experience of your business? Feedback software will show you how it's possible and how to do it better with a cloud-based feedback management system. You can improve your operations and make your customers even happier with your business’s service with the help of feedback software.

updated Jun 10, 2022 4:19 AM

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19,494

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1,949

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1

Hubspot logo

Hubspot

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4.7/5

3,173 reviews

$23.00

per month

Online

2

Lattice logo

Lattice

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4.1/5

73 reviews

$9.00

per month

Online

3

1

SurveyMonkey logo

SurveyMonkey

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3.8/5

11,775 reviews

$19.08

per month

Online

4

1

Usersnap logo

Usersnap

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3.8/5

43 reviews

$9.00

per month

Qualitative and Quantitative Surveys

2 weeks

5

15

Qualtrics logo

Qualtrics

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3.8/5

327 reviews

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6

3

UserVoice logo

UserVoice

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3.8/5

54 reviews

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Online

7

GetFeedback logo

GetFeedback

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3.7/5

25 reviews

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Online

14 days

8

1

CustomerSure logo

CustomerSure

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3.7/5

4 reviews

$267.10

per month

Online

9

1

AskNicely logo

AskNicely

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3.7/5

78 reviews

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Online

10

1

SurveySparrow logo

SurveySparrow

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3.7/5

70 reviews

$19.00

per month

Online, Offline

14 days

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Frequently Asked Questions

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What is Feedback Software?

Feedback software is a type of software that is used to collect feedback from customers. It can be used for various purposes, but most common is its use for quality assurance and customer satisfaction. Feedback software is becoming more popular because it provides instant feedback, which can be helpful for improving business practices and customer satisfaction.

Who needs Feedback Software?

Feedback software is great for businesses looking into the world of customer demands and trends. It can build a strong and loyal community of followers since it builds a growing relationship with them through engaging dialogue. This can help small teams in addressing customer grievances since data is already compiled and measured. Feedback software programs are vital to grow your business and create upgrades in line with what your customers want.

What are the core features of Feedback Software?

Accurate Feedback

Feedback has been around for quite a while now. It has been used in many different industries but it is mainly used in the hospitality industry. Feedback software makes collecting feedback from customers easier and more convenient for you and the customer.



Convenient

Feedback software allows companies to collect feedback from their customers in a structured way through surveys or by having a live chat. This can make it more convenient for customers to share their sentiments. Companies can then take action on it and improve their products and services.

What are the steps on using Feedback Software?

Step 1: 

Identify what type of feedback you are looking for and what type of feedback you need. It could be for improving customer service, for analyzing the performance of employees or to get insights on the performance of a company.

Step 2: 

Identify how you can collect feedback conveniently. You can make customers enjoy giving feedback by giving out a free item when they give you feedback. The manner of collecting feedback also depends on your business. A product review is easier when done on your app, or a quick chat with a customer service representative when filing for warranty.

Step 3: 

Collect and analyze responses. The feedback software allows you to gather data from the feedback submissions that your customers provide. The data can be used to visualize their sentiment and provide insight on what you can improve to make their experience better.

What are the limitations of using Feedback Software?

One limitation is the inability to track and analyze other data. This means that feedback software cannot measure things like customer satisfaction, user engagement and how much time people spend on your product. Another limitation is the inability to respond or react to customer feedback in real-time.

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