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Best Feedback Software in December 2022

Do you need help measuring the customer experience of your business? Feedback software will show you how it's possible and how to do it better with a cloud-based feedback management system. You can improve your operations and make your customers even happier with your business’s service with the help of feedback software.

34 Listed services

19,286Analyzed reviews

1,929Suspicious reviews

Service

Price

Surveys

Drag-and-Drop Builder

Survey Templates

Real-time Analytics

Free Trial

1

UseResponse logo
Truely score heart icon

5.0/5

37 reviews

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$124.17

per month, $1490.00 billed annually

Online

14 days

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2

SurveyLab logo
Truely score heart icon

5.0/5

50 reviews

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$40.00

per month, $490.00 billed annually

Online

14 days

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3

$19.00

per month

Online, Offline

14 days

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4

Zendesk logo
Truely score heart icon

4.6/5

2,292 reviews

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$19.00

per month

Online

Visit site

5

Hubspot logo
Truely score heart icon

4.5/5

3,171 reviews

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$23.00

per month

Online

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6

GetFeedback logo
Truely score heart icon

4.5/5

25 reviews

Visit site

Contact company for pricing

Online

14 days

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7

Usersnap logo
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4.5/5

43 reviews

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$9.00

per month

Qualitative and Quantitative Surveys

2 weeks

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8

AskNicely logo
Truely score heart icon

4.5/5

78 reviews

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Contact company for pricing

Online

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9

UserGuiding logo
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4.5/5

73 reviews

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$82.00

per month, $984.00 billed annually

Online

14 days

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10

Spark Chart logo
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4.5/5

14 reviews

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$30.00

per month

Online

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Best Products

#1

UseResponse

UseResponse

Best Overall

37 Reviews analysed

36 Positive

1 Negative

Visit site

Key facts

  • Surveys

    Online

  • Real-time Analytics

  • Free Trial

    14 days

Pros

  • Great support

  • Good value for money

  • Lots of long time users

  • Easy to integrate

  • Better than the rest

See all

Cons

  • Latest update is not great

See all

Key facts

  • Surveys

    Online

  • Drag-and-Drop Builder

  • Survey Templates

  • Real-time Analytics

  • Free Trial

    14 days

Pros

  • Great support

  • Very intuitive

  • Professional

  • Good value for money

  • User friendly

See all

Key facts

  • Surveys

    Online, Offline

  • Real-time Analytics

  • Free Trial

    14 days

Pros

  • Easy to use

  • Good value for money

  • User friendly

  • Customer service is great

  • Lots of long time users

See all

Cons

  • Customer service is bad

  • Bad accessibility

  • Connection issues

  • Fake accounts

  • Not user friendly

See all

#4

Zendesk

2,292 Reviews analysed

2,094 Positive

198 Negative

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Key facts

  • Surveys

    Online

Pros

  • Customer service is great

  • Great support

  • Easy to use

  • Great for tracking progress

  • Lots of long time users

See all

Cons

  • Customer service is bad

  • Too expensive

  • Not user friendly

  • No way to contact support

  • Bad user experience

See all

In their reviews, users have mentioned that Zendesk is great for customer service, easy to use, and has lots of long-time users. Email templates are also great, but it is too expensive and there is no way to contact support. Not user friendly and customer service is bad. However, reviewers have also said that Zendesk is better than the rest, has great support for tracking progress, and offers great support for customers.

#5

Hubspot

3,171 Reviews analysed

2,916 Positive

255 Negative

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Key facts

  • Surveys

    Online

Pros

  • Free version is great

  • Easy to use

  • Email templates are great

  • Great for tracking progress

  • Great for small business

See all

Cons

  • Disappointing free version

  • Customer service is bad

  • Too expensive

  • Data loss

  • No way to contact support

See all

In their reviews, users have mentioned that Hubspot has some great pros, such as a free version that is great for small businesses, email templates, and ease of use. However, some users have found the customer service to be bad, with no way to contact support. Additionally, some users find Hubspot to be too expensive and feel that the free version is disappointing. On the whole, though, reviewers think that Hubspot is better than its competitors and excels at tracking progress.

Key facts

  • Surveys

    Online

  • Free Trial

    14 days

Pros

  • Easy to use

  • Better than the rest

  • Really fun

  • Great staff

  • Great for creating social media posts

See all

Cons

  • Data loss

See all

Key facts

  • Surveys

    Qualitative and Quantitative Surveys

  • Free Trial

    2 weeks

Pros

  • Customer service is great

  • Very intuitive

  • Easy to install

  • Only minor quirks

  • Feature is rich

See all

Cons

  • Bad user experience

See all

Key facts

  • Surveys

    Online

Pros

  • Easy to use

  • Has everything you need

  • No issues experienced

  • Only minor quirks

  • Better than the rest

See all

Cons

  • Login problems

  • Mobile app is bad

See all

Key facts

  • Surveys

    Online

  • Survey Templates

  • Real-time Analytics

  • Free Trial

    14 days

Pros

  • User friendly

  • Easy to use

  • Lots of long time users

  • Learning curve is gentle

  • Better than the rest

See all

Cons

  • Bad user experience

See all

Key facts

  • Surveys

    Online

  • Survey Templates

  • Real-time Analytics

Pros

  • User friendly

  • Will use it again

  • Lots of long time users

  • Money back guarantee

  • Has everything you need

See all

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Frequently Asked Questions

The best Feedback Software is UseResponse. UseResponse has been ranking number 1 for the last 124 days.

Feedback software is a type of software that is used to collect feedback from customers. It can be used for various purposes, but most common is its use for quality assurance and customer satisfaction. Feedback software is becoming more popular because it provides instant feedback, which can be helpful for improving business practices and customer satisfaction.

Feedback software is great for businesses looking into the world of customer demands and trends. It can build a strong and loyal community of followers since it builds a growing relationship with them through engaging dialogue. This can help small teams in addressing customer grievances since data is already compiled and measured. Feedback software programs are vital to grow your business and create upgrades in line with what your customers want.

Accurate Feedback

Feedback has been around for quite a while now. It has been used in many different industries but it is mainly used in the hospitality industry. Feedback software makes collecting feedback from customers easier and more convenient for you and the customer.


Convenient

Feedback software allows companies to collect feedback from their customers in a structured way through surveys or by having a live chat. This can make it more convenient for customers to share their sentiments. Companies can then take action on it and improve their products and services.

Step 1: 

Identify what type of feedback you are looking for and what type of feedback you need. It could be for improving customer service, for analyzing the performance of employees or to get insights on the performance of a company.

 

Step 2: 

Identify how you can collect feedback conveniently. You can make customers enjoy giving feedback by giving out a free item when they give you feedback. The manner of collecting feedback also depends on your business. A product review is easier when done on your app, or a quick chat with a customer service representative when filing for warranty.

 

Step 3: 

Collect and analyze responses. The feedback software allows you to gather data from the feedback submissions that your customers provide. The data can be used to visualize their sentiment and provide insight on what you can improve to make their experience better.

One limitation is the inability to track and analyze other data. This means that feedback software cannot measure things like customer satisfaction, user engagement and how much time people spend on your product. Another limitation is the inability to respond or react to customer feedback in real-time.