Why you can trust Truely Our process

Zendesk ranks 15 with 2,185 reviews. The user reviews mention: Customer service is great, Easy to use, Great support as the most positive attributes of Zendesk. On the other hand, they point out Customer service is bad, Too expensive, Not user friendly as not living up to their expectations.

General info

Truely score

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4.7/5

from 2,185 analyzed reviews

92%

Positive reviews

8%

Negative reviews

How is this calculated?

Our ranking methodology

Learn how

Latest Ranking

Position

15

-12

Out of 25 ranked Customer Experience Software

Customer service is great

Easy to use

Great support

Great for tracking progress

Lots of long time users

Email templates are great

Better than the rest

Customer service is bad

Too expensive

Not user friendly

Bad user experience

No way to contact support

There are better alternatives

Difficult to understand

Suite Team

$49.00

per month, $588.00 billed annually

Get started

Free trial

Free plan

Features

Omnichannel Data Collection & Engagement

Reports and Analytics

Useful Dashboards

Automated Action

Integration Capabilities

About the seller

Zendesk alternative services

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Delighted

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5.0/5

92 reviews

$224.00 /per month, $2688.00 billed annually

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