Why you can trust Truely Our process

Genesys ranks 18 with 194 reviews. The user reviews mention: Easy to use, User friendly, Customer service is great as the most positive attributes of Genesys. On the other hand, they point out Customer service is bad, Compatibility issues, Crashes reported as not living up to their expectations.

General info

Truely score

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4.6/5

from 194 analyzed reviews

90%

Positive reviews

10%

Negative reviews

How is this calculated?

Our ranking methodology

Learn how

Latest Ranking

Position

18

-2

Out of 25 ranked Customer Experience Software

Easy to use

User friendly

Customer service is great

Very intuitive

Nothing to dislike

Works across multiple devices

Great support

Customer service is bad

Compatibility issues

Crashes reported

Not user friendly

Bad user experience

Glitchy

Technical issues

Free trial

Free plan

Features

Omnichannel Data Collection & Engagement

Reports and Analytics

Useful Dashboards

Automated Action

Integration Capabilities

About the seller

Seller

Genesys Cloud Services, Inc.

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Delighted

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5.0/5

92 reviews

$224.00 /per month, $2688.00 billed annually

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