Best Customer Experience Software in May 2022

Customer experience software helps businesses track customer interactions and feedback across different channels, including phone, email, chat, social media, and survey responses. With this data, you can improve customer service and create a better overall experience for your customers.

updated May 18, 2022 12:11 PM

25

listed services

2,589

analyzed reviews

259

suspicious reviews removed

Ranking

Service

Truely Score

Price

Omnichannel Data Collection & Engagement

Reports and Analytics

Useful Dashboards

Automated Action

Integration Capabilities

1
Qualtrics logo

Qualtrics

Truely score heart icon

4.9/5

200 reviews

Custom

Contact company for pricing

2
Zendesk logo

Zendesk

Truely score heart icon

4.2/5

53 reviews

$49.00

per month, $588.00 billed annually

3

1

Medallia logo

Medallia

Truely score heart icon

4.0/5

172 reviews

Custom

Contact company for pricing

4

1

Gainsight logo

Gainsight

Truely score heart icon

3.9/5

198 reviews

Custom

Contact company for pricing

5

1

Userlike logo

Userlike

Truely score heart icon

3.8/5

500 reviews

$80.00

per month, $1920.00 billed per two years

6

1

SoGoSurvey logo

SoGoSurvey

Truely score heart icon

3.8/5

206 reviews

$25.00

per month, $299.00 billed annually

7
Delighted logo

Delighted

Truely score heart icon

3.7/5

38 reviews

$224.00

per month, $2688.00 billed annually

8
Voxco logo

Voxco

Truely score heart icon

3.7/5

46 reviews

Custom

Contact company for pricing

9
LiveAgent logo

LiveAgent

Truely score heart icon

3.7/5

200 reviews

$15.00

per month

10
Genesys logo

Genesys

Truely score heart icon

3.6/5

0 reviews

Custom

Contact company for pricing

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Frequently Asked Questions

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What is customer experience software?

Customer experience software, also known as CX software, is a category of enterprise software that helps organizations manage the customer experience across all channels. This can include web, social media, phone, chat, and email.

Why do I need customer experience software?

With customer experience software, you can manage all of your customer interactions from a single platform, and you can track and analyze all of your customer data in real time. This allows you to optimize your interactions with customers and ensure that they have a positive, satisfying experience with your brand.

What are the core features of customer experience software?

User Journey Mapping Tool

A user journey mapping tool is a core feature of customer experience software. It allows you to track the customer's path through your website or app, and it helps you identify any points where they might have difficulty or where they might be lost.


Customer Experience Platform

A customer experience platform (CXP) is a comprehensive software solution that enables companies to manage and track all customer interactions across channels. It provides a holistic view of the customer, allowing businesses to see all interactions that have taken place, as well as their current status.

What are the different types of customer experience software?

Customer Experience Survey Software

Survey software allows companies to send out surveys to their customers in order to find out what they liked and didn't like about their experience. This type of software is usually used to measure satisfaction levels and track changes in customer satisfaction over time.


Customer Relationship Management (CRM)

CRM software is used to track customer interactions and sales data. It can help businesses keep track of which products or services individual customers have purchased, as well as providing insights into buying behavior. CRM software can be used in conjunction with CXM.

What businesses use customer experience software?

Top customer experience software is integrated into most businesses that have consumer interactions. Businesses need feedback to be successful, but without software that can collect and manage this information, it can be hard to gather and organize the information necessary to better meet customer expectations.

Will customer experience software be useful for a small business?

Yes. Small businesses are young businesses, and if you’re struggling to figure out why your business isn’t growing as quickly as you want it to, customers are the best resource to figure that out. By learning what a customer thinks of your business, you can adjust and begin producing better products and experiences.

What are CXM platforms?

CXM platforms are a type of customer relationship management (CRM) platform that are designed specifically for businesses that deal with customers through digital channels such as the web, email, social media, and text messaging. CXM platforms allow businesses to interact with customers through a variety of digital channels and to manage all of those interactions in one place.

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