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Best Customer Experience Software in October 2022

Customer experience software helps businesses track customer interactions and feedback across different channels, including phone, email, chat, social media, and survey responses. With this data, you can improve customer service and create a better overall experience for your customers.

25 Listed services

9,119Analyzed reviews

912Suspicious reviews

Service

Price

Omnichannel Data Collection & Engagement

Reports and Analytics

Useful Dashboards

Automated Action

Integration Capabilities

1

8

Voxco logo
Truely score heart icon

5.0/5

35 reviews

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2

12

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3

8

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4

2

Delighted logo
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5.0/5

92 reviews

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$224.00

per month, $2688.00 billed annually

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5

14

Gupshup.io logo
Truely score heart icon

5.0/5

23 reviews

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6

4

Knowmax logo
Truely score heart icon

5.0/5

8 reviews

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7

1

LiveAgent logo
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4.9/5

1,221 reviews

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$15.00

per month

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8

4

SoGoSurvey logo
Truely score heart icon

4.9/5

1,790 reviews

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$25.00

per month, $299.00 billed annually

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9

1

Userlike logo
Truely score heart icon

4.9/5

1,383 reviews

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$80.00

per month, $1920.00 billed per two years

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10

3

Lessonly logo
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4.8/5

364 reviews

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#1

Voxco

Voxco

Best Overall

35 Reviews analysed

32 Positive

3 Negative

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

Pros

  • Easy to use

  • Learning curve is gentle

  • User friendly

  • Very intuitive

  • Pleased with experience

See all

Cons

  • Doesn't work on android

  • Getting errors

  • Compatibility issues

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Integration Capabilities

Pros

  • Great support

  • Good value for money

  • Great staff

  • Easy to understand

  • Easy to use

See all

Cons

  • Mobile app is bad

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

  • Automated Action

  • Integration Capabilities

Pros

  • Customer service is great

  • Easy to use

  • Fast

  • Great support

  • Great staff

See all

Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Automated Action

  • Integration Capabilities

Pros

  • Easy to use

  • Very intuitive

  • Good value for money

  • Customer service is great

  • Lots of long time users

See all

Cons

  • Data loss

See all

Key facts

  • Automated Action

  • Integration Capabilities

Pros

  • Easy to use

  • User friendly

  • Very intuitive

  • Nothing to dislike

  • Better than the rest

See all

Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

  • Automated Action

  • Integration Capabilities

Pros

  • Better than the rest

  • Professional

  • Nothing to dislike

  • Easy to understand

  • Takes forever to load

See all

#7

LiveAgent

1,221 Reviews analysed

1,180 Positive

41 Negative

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

  • Automated Action

  • Integration Capabilities

Pros

  • Customer service is great

  • Easy to use

  • Great support

  • Great for creating social media posts

  • Good value for money

See all

Cons

  • Customer service is bad

  • Bad user experience

  • Compatibility issues

  • You have to pay extra

  • Disappointing free version

See all

#8

SoGoSurvey

1,790 Reviews analysed

1,735 Positive

55 Negative

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

  • Integration Capabilities

Pros

  • Easy to use

  • Free version is great

  • Useful for students

  • Customer service is great

  • User friendly

See all

Cons

  • Disappointing free version

  • Latest update is not great

  • Fine print

  • Difficult to understand

  • Too expensive

See all

#9

Userlike

1,383 Reviews analysed

1,347 Positive

36 Negative

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Key facts

  • Omnichannel Data Collection & Engagement

Pros

  • Easy to install

  • Easy to use

  • Free version is great

  • Fast

  • Customer service is great

See all

Cons

  • Disappointing free version

  • Delivery problems

  • Customer service is bad

  • Can't speak with real person

  • Disappointing features

See all

#10

Lessonly

364 Reviews analysed

354 Positive

10 Negative

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Key facts

  • Omnichannel Data Collection & Engagement

  • Reports and Analytics

  • Useful Dashboards

  • Integration Capabilities

Pros

  • Easy to use

  • Learning curve is gentle

  • Easy to create videos

  • Really fun

  • User friendly

See all

Cons

  • Learning curve steep

  • No way to contact support

See all

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Frequently Asked Questions

The best Customer Experience Software is Voxco. Voxco has been ranking number 1 for the last 63 days.

Customer experience software, also known as CX software, is a category of enterprise software that helps organizations manage the customer experience across all channels. This can include web, social media, phone, chat, and email.

With customer experience software, you can manage all of your customer interactions from a single platform, and you can track and analyze all of your customer data in real time. This allows you to optimize your interactions with customers and ensure that they have a positive, satisfying experience with your brand.

User Journey Mapping Tool

A user journey mapping tool is a core feature of customer experience software. It allows you to track the customer's path through your website or app, and it helps you identify any points where they might have difficulty or where they might be lost.


Customer Experience Platform

A customer experience platform (CXP) is a comprehensive software solution that enables companies to manage and track all customer interactions across channels. It provides a holistic view of the customer, allowing businesses to see all interactions that have taken place, as well as their current status.

Customer Experience Survey Software

Survey software allows companies to send out surveys to their customers in order to find out what they liked and didn't like about their experience. This type of software is usually used to measure satisfaction levels and track changes in customer satisfaction over time.


Customer Relationship Management (CRM)

CRM software is used to track customer interactions and sales data. It can help businesses keep track of which products or services individual customers have purchased, as well as providing insights into buying behavior. CRM software can be used in conjunction with CXM.

Top customer experience software is integrated into most businesses that have consumer interactions. Businesses need feedback to be successful, but without software that can collect and manage this information, it can be hard to gather and organize the information necessary to better meet customer expectations.

Yes. Small businesses are young businesses, and if you’re struggling to figure out why your business isn’t growing as quickly as you want it to, customers are the best resource to figure that out. By learning what a customer thinks of your business, you can adjust and begin producing better products and experiences.

CXM platforms are a type of customer relationship management (CRM) platform that are designed specifically for businesses that deal with customers through digital channels such as the web, email, social media, and text messaging. CXM platforms allow businesses to interact with customers through a variety of digital channels and to manage all of those interactions in one place.