Best Chatbot Software in June 2022

Do you need a more user-friendly and easy-to-use customer service solution? Chatbot Software is the most user-friendly way to assist your users, gather important information and perform customer service processes. Chatbots can be integrated into virtually any site or app to make it easy for users to find what they need.

updated Jun 28, 2022 10:32 AM

34

listed services

5,556

analyzed reviews

556

suspicious reviews removed

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Service

Price

Website Integration

Omni Chatbot

24/7 Support

App Integration

NLP

1

ChatBot logo

ChatBot

Truely score heart icon

4.9/5

123 reviews

$50.00

per month

Email,Live Chat,Chat Bot,Ticket

2

Drift logo

Drift

Truely score heart icon

4.2/5

227 reviews

Contact company for pricing

Chat Bot,Ticket

3

Acquire logo

Acquire

Truely score heart icon

4.0/5

30 reviews

Contact company for pricing

Email,Live Chat,Chat Bot

4

Tidio logo

Tidio

Truely score heart icon

3.8/5

1,393 reviews

$39.00

per month

Email,Live Chat,Chat Bot

5

Freshworks logo

Freshworks

Truely score heart icon

3.7/5

42 reviews

$19.00

per month

Email,Chat Bot

6

MobileMonkey logo

MobileMonkey

Truely score heart icon

3.7/5

554 reviews

$14.25

per month

Email,Live Chat

7

Inbenta logo

Inbenta

Truely score heart icon

3.7/5

14 reviews

Contact company for pricing

Phone,Chat Bot,Ticket

8

2

Zendesk logo

Zendesk

Truely score heart icon

3.7/5

200 reviews

$49.00

per month

Phone,Email,Live Chat,Chat Bot

9

3

AppyPie logo

AppyPie

Truely score heart icon

3.6/5

46 reviews

$8.00

per month, $96.00 billed annually

Phone,Email,Chat Bot

10

1

Intercom logo

Intercom

Truely score heart icon

3.6/5

252 reviews

$67.00

per month, $804.00 billed annually

Email,Chat Bot,Live Chat

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Frequently Asked Questions

Truely is based on AI algorithms that are getting smarter every day.
What is chatbot software?

Chatbot software is an application that uses artificial intelligence to simulate human conversation, typically in an instant messaging service. Chatbots are designed to provide valuable information to the person on the other end of the line without the need for human interaction. When providing customer service, you can use these bots as a replacement for or as a supplement to human interaction because they can answer questions more quickly than humans.

What are the core features of chatbot software?

Intuitive Interface

The software has an intuitive interface that allows you to set up and change the settings of your chatbots with minimal effort. The automatic responses, information capture, and artificial intelligence settings can be easily modified with just a few clicks.




Automation

configure chatbots to respond to user inputs with pre-programmed responses or with custom text. The entire dialog will be recorded, providing a historical record and allowing the chatbot to improve its responses. You can set automatic responses to customers’ queries and their frequently asked questions.



Artificial Intelligence

The chatbot employs artificial intelligence technology that interprets human speech, converts it into text, and helps the chatbot understand the context of the conversation. This feature helps improve customer engagement through predictive personalization and personalized learning. Chatbots can also recognize usernames, addresses, account numbers, and other relevant information from the consumer.



Natural Language Processing

This feature allows the chatbot to understand human speech with speech recognition, which enables it to respond appropriately even when someone speaks in an accent or sings out loud. The feature also allows users to type in their questions or commands on the keyboard instead of having a conversation with a bot via voice or text.

What are the steps to use chatbot software?

Step 1: Choose the appropriate settings for your chatbot. You can set the hours that the chatbot will be active, the level of creativity the chatbot can employ in its responses, and the data capture settings the chatbot is allowed to use.


Step 2: Choosing the platform that your chatbot will be on. The chatbot can be integrated into your social media accounts, website, or brand applications. The chatbot will allow your users to always have an avenue to access information.


Step 3: Set frequent questions your users ask and configure the chatbot with answers. This will let the chatbot know what information the customer needs and how it should respond. You can set the chatbot to answer product inquiries, frequently asked questions, or customer service concerns. The chatbot can also be configured to follow a certain path when a customer responds with a certain predetermined option, allowing the conversation between them to be more seamless.


Step 4: Test your chatbot to ensure that everything runs smoothly. You should then test the chatbot by interacting with it. This will allow you to find any bugs and other errors that the chatbot might experience when interacting with your customers. The information you gain can be used to further optimize the chatbot experience.

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