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Best Chatbot Software in December 2022

Do you need a more user-friendly and easy-to-use customer service solution? Chatbot Software is the most user-friendly way to assist your users, gather important information and perform customer service processes. Chatbots can be integrated into virtually any site or app to make it easy for users to find what they need.

34 Listed services

5,445Analyzed reviews

544Suspicious reviews

Service

Price

Website Integration

Omni Chatbot

24/7 Support

App Integration

NLP

1

3

Outgrow logo
Truely score heart icon

4.9/5

188 reviews

Visit site
Free

Chat Bot

Visit site

2

4

Smith.ai logo
Truely score heart icon

4.8/5

258 reviews

Visit site
$140.00

per month

Phone,Email,Live Chat,Chat Bot

Visit site

3

4

Intercom logo
Truely score heart icon

4.8/5

252 reviews

Visit site
$67.00

per month, $804.00 billed annually

Email,Chat Bot,Live Chat

Visit site

4

3

ChatBot logo
Truely score heart icon

4.7/5

78 reviews

Visit site
$50.00

per month

Email,Live Chat,Chat Bot,Ticket

Visit site

5

7

Collect.chat logo
Truely score heart icon

4.7/5

93 reviews

Visit site
$18.00

per month, $216.00 billed annually

Chat Bot

Visit site

6

3

User.com logo
Truely score heart icon

4.7/5

30 reviews

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Contact company for pricing

Chat Bot,Ticket

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7

4

Tidio logo
Truely score heart icon

4.7/5

1,282 reviews

Visit site
$39.00

per month

Email,Live Chat,Chat Bot

Visit site

8

Drift logo
Truely score heart icon

4.6/5

227 reviews

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Contact company for pricing

Chat Bot,Ticket

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9

5

Acquire logo
Truely score heart icon

4.5/5

26 reviews

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Contact company for pricing

Email,Live Chat,Chat Bot

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10

5

AppyPie logo
Truely score heart icon

4.5/5

46 reviews

Visit site
$8.00

per month, $96.00 billed annually

Phone,Email,Chat Bot

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Best Products

#1

Outgrow

Outgrow

Best Overall

188 Reviews analysed

184 Positive

4 Negative

Visit site

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Chat Bot

  • App Integration

  • NLP

Pros

  • Customer service is great

  • Easy to use

  • Great support

  • Very intuitive

  • First impression is great

See all

Cons

  • Customer service is bad

  • Cannot cancel subscription

  • Premium version issues

  • Annoying ads

See all

Outgrow doesn't offer webhooks, email integration, Help Desk integration, an iOS mobile app, or a customer support chatbot. However, it does offer Single Sign-On/SAML, activity logs and reports, live chat tickets, newsletters, an education and learning chatbot, the ability to transfer to a live chat agent, outbound email notifications, podcasts, a legal industry chatbot, an SSL certificate, white labeling, archives, transcripts for live chat, customizable chatbot sequences, and unlimited chatbots. It also has some features that are uncommon for other services such as recruitment and e-commerce bots.


In their reviews, users have mentioned that Outgrow has great customer service, first impressions, and email templates. Great pricing is also mentioned as a pro. However, some reviewers have also said that the software can be challenging to use at times and that it is not always intuitive.

#2

Smith.ai

258 Reviews analysed

251 Positive

7 Negative

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Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Phone, Email, Live Chat, Chat Bot

  • App Integration

  • NLP

Pros

  • Professional

  • Fantastic service

  • Customer service is great

  • Great staff

  • Lots of long time users

See all

Cons

  • Customer support is unresponsive

  • Can't speak with real person

  • Difficult to understand

  • Customer service is bad

  • Annoying ads

See all

Smith.ai offers many features that are unique and not found in other services. Some of the most notable unique features are: unlimited history, unlimited drip sequences, unlimited subscribers, unlimited widgets, and unlimited growth tools. These features are rare to find in other customer service solutions. Other uncommon features include: newsletters, education and learning bot, free forever plan, unlimited contacts, single sign-on/SAML, unlimited chats, Mac desktop software, and unlimited audience segmentation. While Smith.ai does offer many unique and beneficial features, there are some drawbacks. One of the biggest drawbacks is that it does not have a mobile app or web access. This can make it difficult for users to find what they need or perform customer service processes on the go. Additionally, Smith.ai is missing some common features such as live chat integration, GDPR compliance, and a free trial.


In their reviews, users have mentioned that Smith.ai is great for customer service and that the staff are fantastic. They also love that the free version is great for small businesses. Some cons mentioned were that the software can be expensive, but users feel it is worth the price because of how well it works.

#3

Intercom

252 Reviews analysed

242 Positive

10 Negative

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Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Email, Chat Bot, Live Chat

  • App Integration

  • NLP

Pros

  • Customer service is great

  • Great support

  • Email templates are great

  • Good value for money

  • Great pricing

See all

Cons

  • Customer service is bad

  • Disappointing features

  • Bad user experience

  • Account is locked

  • Too expensive

See all

Intercom does not offer email or phone support, which is a downside for users who need this type of support. On the upside, Intercom offers unlimited drip sequences, growth tools, and outbound email notifications. Additionally, Intercom has some unique features that are not commonly found in other services, such as podcasts, context management, educational bots, and newsletters. Overall, Intercom is a user-friendly chatbot software with many features that can be helpful for businesses.


In their reviews, users have mentioned that one of the pros of Intercom is that the customer service is great. Another pro is that the email templates are great. Additionally, users have mentioned that it is great for small businesses and has great pricing. However, one con of Intercom is that customer service is bad. Additionally, users have said that there are lots of long time users, but it is still a good value for money and has great support.

#4

ChatBot

78 Reviews analysed

76 Positive

2 Negative

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Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Email, Live Chat, Chat Bot, Ticket

  • App Integration

  • NLP

Pros

  • Customer service is great

  • Great resource

  • Lots of long time users

  • Easy to install

  • Great for creating social media posts

See all

Cons

  • Premium version is not worth it

See all

ChatBot offers a lot of features, some of them are quite rare to find in other customer service solutions. First and foremost, it's important to mention that ChatBot provides an unlimited history. This means that users can always go back and check what they've said before. Additionally, ChatBot offers an unlimited number of widgets. This is a great feature for those who want to customize their chatbot experience. However, it's worth noting that ChatBot does not offer push messages or notifications. This may be a drawback for some users. Another great feature of ChatBot is its single sign-on/SAML support. This makes it easy for users to login and access their account. Additionally, ChatBot offers live chat tickets. This is a great way to keep track of customer conversations and resolve issues in a timely manner. However, it's worth noting that ChatBot does not offer phone support. This may be a drawback for some users. Finally, it's worth mentioning that ChatBot offers a variety of unique features such as entity and intent detection, activity logs and reports, education and learning bot, transfer to live chat agent, context management, SSL certificate, customizable chatbot sequences, logical conditioning, and more.


In their reviews, users have mentioned that ChatBot customer service is great and that there are lots of long time users. They also say that it is easy to install and is a great resource.

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Chat Bot

  • NLP

Pros

  • Free version is great

  • Easy to use

  • Easy to install

  • Email templates are great

  • Really appreciated by its users

See all

Cons

  • Can't speak with real person

  • Doesn't work

  • Mobile app is bad

See all

Collect.chat is a user-friendly way to assist your users, gather important information and perform customer service processes. Chatbots can be integrated into virtually any site or app to make it easy for users to find what they need. On the upside, Collect.chat offers an unlimited number of chatbots, recruitment bots, and white-labeling options. It also provides an SSL certificate and customizable chatbot sequences. On the downside, however, Collect.chat is missing some common features such as live chat support, knowledge base, email support, natural language processing (NLP), free trial, GDPR compliance, customer segmentation, phone support, iOS mobile app, push messages and notifications, mobile web access, onboarding and training, and user access permissions.


In their reviews, users have mentioned that one of the pros of Collect.chat is that it is easy to use. They have also said that it is easy to install, and that the email templates are great. Additionally, they mention that the free version is great. However, some users have also mentioned some cons. These include the fact that there is no live chat support and that the interface can be a bit confusing at times.

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Chat Bot, Ticket

  • App Integration

  • NLP

Pros

  • Email templates are great

  • Nothing to dislike

  • Customer service is great

  • Great support

  • Feature is rich

See all

Cons

  • Disappointing free version

  • Mobile app is bad

See all

User.com offers a lot of features, but some of them are unfortunately not available. First of all, it is important to mention that User.com has a Free Forever Plan which is pretty rare among other services. It also offers an Omni-Capable Chatbot, which means that the chatbot can be used for various purposes and tasks. Additionally, Customizable Chatbot Sequences are available, as well as Unlimited Audience Segmentation. On the downside, however, User.com is missing some common features such as Natural Language Processing (NLP), Phone Support, Multi-Language Support, and Chatbot Templates. Helpdesk Integration is also missing, which is quite unfortunate.

#7

Tidio

1,282 Reviews analysed

1,031 Positive

251 Negative

Visit site

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Email, Live Chat, Chat Bot

  • App Integration

  • NLP

Pros

  • Really appreciated by its users

  • Free version is great

  • Easy to use

  • Customer service is great

  • Easy to install

See all

Cons

  • Problems with app store listing

  • Doesn't work

  • Mobile app is bad

  • Getting errors

  • Connection issues

See all

Tidio is a user-friendly customer service solution that can be integrated into virtually any site or app. It offers a free forever plan, unlimited chatbots, and customizable sequences. However, it is missing some common features such as business and finance bots, webhooks, phone support, and 24/7 support.


In their reviews, users have mentioned that one of the pros of Tidio is that the free version is great. Another pro is that customer service is responsive and helpful. Additionally, people have said that Tidio is better than other chatbot software options on the market. Some cons of Tidio according to reviewers include the fact that the software doesn't work properly for some users, getting errors when trying to use it, and having issues with the mobile app.

#8

Drift

227 Reviews analysed

208 Positive

19 Negative

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Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Chat Bot, Ticket

  • App Integration

  • NLP

Pros

  • Free version is great

  • Better than the rest

  • Easy to use

  • Easy to install

  • Lots of long time users

See all

Cons

  • You have to pay extra

  • No way to contact support

  • Too expensive

  • Mobile app is bad

  • Refund issues

See all

Drift is a great tool for customer service. It is user-friendly and can be integrated into virtually any site or app. However, it is missing some important features that are common among other chatbot services. Some of the features that are not offered by Drift include business and finance bots, e-commerce bots, natural language processing, customer segmentation, push messages and notifications, social media integration, and onboarding and training. While Drift does have some unique features, such as Mac desktop software and transcripts for live chat, it is missing some important features that are common among other chatbot services.


In their reviews, users have mentioned that one of the pros of using Drift is that the software is easy to use. They have also said that it is fast and has saved them lots of time. Another pro mentioned by users is that it is easy to install.

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Email, Live Chat, Chat Bot

  • App Integration

  • NLP

Pros

  • Customer service is great

  • Search feature

  • Better than the rest

  • Great support

  • Easy to install

See all

Acquire is a user-friendly customer service solution that can be integrated into any site or app. It offers a variety of features that are unique and uncommon for other services, as well as some that are missing from other services. Some of the unique features offered by Acquire include an unlimited number of subscribers, a recruitment bot, an omni-capable chatbot, and archives. It also offers a variety of features that are rare to find in other services, such as a Mac desktop software, transcripts for live chat, and customizable chatbot sequences. In addition, Acquire provides some features that are uncommon for other services, such as a Windows desktop software, newsletters, and an education and learning bot. However, there are some downsides to using Acquire. One is that it does not offer a free trial. Additionally, it does not have forum or community support, and it does not support multiple languages. Finally, it does not have chatbot templates or a drag-and-drop customizer.

Key facts

  • Website Integration

  • Omni Chatbot

  • 24/7 Support

    Phone, Email, Chat Bot

  • App Integration

  • NLP

Pros

  • Really appreciated by its users

  • Easy to create videos

  • Easy to use

  • Nothing to dislike

  • Customization options

See all

AppyPie offers a wide range of features, but there are some key areas where it falls short. First of all, AppyPie does not offer any way to collect user data. This means that you will not be able to track your users' behavior or preferences. Additionally, AppyPie does not offer any email integration. This means that you will not be able to send automatic emails to your users based on their interactions with the chatbot. Finally, AppyPie does not offer any helpdesk integration. This means that you will not be able to use the chatbot to help resolve customer support issues. On the positive side, AppyPie offers a wide range of features that make it easy for users to find what they need. Additionally, AppyPie provides an easy-to-use drag-and-drop customizer that makes it easy to customize the chatbot to match your specific needs. Additionally, AppyPie offers a free trial so that you can try out the service before committing to a paid plan. In conclusion, AppyPie is a good choice for those looking for an easy-to-use chatbot software solution. However, it is missing some key features that are offered by other services.

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Frequently Asked Questions

The best Chatbot Software is Outgrow. Outgrow has been ranking number 1 for the last 16 days.

Chatbot software is an application that uses artificial intelligence to simulate human conversation, typically in an instant messaging service. Chatbots are designed to provide valuable information to the person on the other end of the line without the need for human interaction. When providing customer service, you can use these bots as a replacement for or as a supplement to human interaction because they can answer questions more quickly than humans.

Intuitive Interface

The software has an intuitive interface that allows you to set up and change the settings of your chatbots with minimal effort. The automatic responses, information capture, and artificial intelligence settings can be easily modified with just a few clicks.


Automation

configure chatbots to respond to user inputs with pre-programmed responses or with custom text. The entire dialog will be recorded, providing a historical record and allowing the chatbot to improve its responses. You can set automatic responses to customers’ queries and their frequently asked questions.


Artificial Intelligence

The chatbot employs artificial intelligence technology that interprets human speech, converts it into text, and helps the chatbot understand the context of the conversation. This feature helps improve customer engagement through predictive personalization and personalized learning. Chatbots can also recognize usernames, addresses, account numbers, and other relevant information from the consumer.


Natural Language Processing

This feature allows the chatbot to understand human speech with speech recognition, which enables it to respond appropriately even when someone speaks in an accent or sings out loud. The feature also allows users to type in their questions or commands on the keyboard instead of having a conversation with a bot via voice or text.

Step 1: Choose the appropriate settings for your chatbot. You can set the hours that the chatbot will be active, the level of creativity the chatbot can employ in its responses, and the data capture settings the chatbot is allowed to use.


Step 2: Choosing the platform that your chatbot will be on. The chatbot can be integrated into your social media accounts, website, or brand applications. The chatbot will allow your users to always have an avenue to access information.


Step 3: Set frequent questions your users ask and configure the chatbot with answers. This will let the chatbot know what information the customer needs and how it should respond. You can set the chatbot to answer product inquiries, frequently asked questions, or customer service concerns. The chatbot can also be configured to follow a certain path when a customer responds with a certain predetermined option, allowing the conversation between them to be more seamless.


Step 4: Test your chatbot to ensure that everything runs smoothly. You should then test the chatbot by interacting with it. This will allow you to find any bugs and other errors that the chatbot might experience when interacting with your customers. The information you gain can be used to further optimize the chatbot experience.